
Julie Deng
Private Wealth Analyst

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About me
Product Monetization @ ServiceNow
Education

Hornsby Girls' High School
-Higher School Certificate
McGill University
-
UNSW
-Bachelor of Commerce (B.Com.)
Experience

KPMG
Jan 2014 - Jan 2014Private Wealth AnalystAdvised high net worth individuals on wealth management and tax strategies

Coca-Cola Europacific Partners
Jan 2015 - Jul 2017I was 1 of 4 in the corporate graduate rotational program across the Finance organization. Notable achievements include:- Identified $8M cannibalization risk between multiple sales channels through analyzing and profiling consumer data, resulting in changes in pricing and Go-To-Market strategies.- Co-ordinated with Product Marketing and Category teams to determine quarterly discount calendars and pricing guidelines for new and existing products, contributing to greater transparency in key trends forecasts. Show less
Senior Commercial Analyst, Alcohol & Coffee - Spirits & RTD
Oct 2016 - Jul 2017Corporate Graduate Analyst
Jan 2015 - Dec 2016

Qantas
Jul 2017 - Jun 2018Market Pricing SpecialistI monitored pricing and top-line metrics for key East Coast markets and partnered with Inventory teams to identify and recommend areas for pricing opportunities- Piloted the first dynamic pricing initiative, in partnership with Loyalty Sales and Marketing teams, to achieve a 15% increase in average transaction value across 3 business class markets.- Generated over $2M in additional revenue within a 6-month period by reviewing pricing changes and delivering incremental pricing strategies for 5 key domestic routes. Show less

Aon Inpoint
Jun 2018 - Dec 2019Senior Strategy ConsultantI advised large global corporations on market entry strategies into Australia, partnering closely with relevant customer GMs- Led a 12-week engagement to recommend market entry strategies for a global brand into the Australian insurance market, involving over 30 industry interviews to understand competitor and market dynamics. - Implemented a digital Go-To-Market strategy for one of Australia’s largest CPG brands in a ~$80 million B2C market, and guided a cross-functional team of 10+ internal stakeholders to launch. Show less

Honor
Jan 2020 - Jun 2024I lead strategic growth projects for the business, partnering directly with the CEO and VP of Growth to lead cross-functional Sales, Operations and Product teams. Notable outcomes include:- Unlocked $38M in TAM by spearheading a project to expand service capabilities across 33 US metros, achieved through collaboration with Field Operations and Data Science to size service area opportunities.- Created and got leadership buy-in on standardized pricing and packaging strategies for Sales teams by understanding customer needs through testing and conjoint analysis, contributing to a 63% increase in revenue.- Developed and implemented the company’s first tiered, incentive-based, franchise fee model which contributed to 13% YoY revenue growth and a 25% jump in franchisees experiencing positive YoY growth. Show less Promoted to lead end-to-end transformation of pricing from a ‘revenue-share’ to an hourly ‘fee-for-service’ model and enabling the business to scale from 50 customers to 200+ customers. Additional achievements include:- Managed a project to develop the company’s international strategy post-acquisition of the Home Instead franchise brand, resulting in redeployment of a $25M+ budget to US markets based on alignment with our core competencies. - Partnered with Product and Field Operations teams to design and implement caregiver performance measures based on 5 key operational metrics, resulting in 23% decrease in operational call-offs and 10% increase in retention- Built OpEx cost benchmarks across 5 market segments, including processes for continuous tracking and reporting, and conducted bi-weekly update meetings with senior executives (President, CEO, COO, CRO). Show less I joined as the first Pricing hire to establish structure and scale pricing operations, leading the function through 4 on-budget price increases for 50+ SMB customers and 4,000+ clients and caregivers.- Expanded the function to include wage and margin management, consequently securing leadership alignment to recruit and onboard a 5 person team to streamline and scale both price and wage operations.- Designed and piloted a tired wage incentive structure in 4 existing markets, resulting in 28% decrease in manual staffing KPIs, and proposed expanded adoption to the executive team. Show less
Director of Pricing Strategy and Business Operations
Apr 2023 - Jun 2024Senior Manager of Pricing Strategy and Business Operations
Jul 2021 - Apr 2023Manager of Pricing Strategy and Business Operations
Jan 2020 - Jun 2021

ServiceNow
Jul 2024 - nowProduct Monetization Strategy
Licenses & Certifications

Chartered Accountant
Chartered Accountants Australia and New ZealandSept 2018- View certificate

Intro To Programming Nanodegree
UdacityDec 2018
Honors & Awards
- Awarded to Julie DengUNSW Co-op Scholarship UNSW 2011 4-year UNSW Scholarship program which allowed me to complete 3 full-time, 6 month internships at Macquarie Bank, Canon and Workcover NSW.
Volunteer Experience
Mentor
Issued by UNSW Co-op Program on Jan 2016
Associated with Julie Deng
Languages
- enEnglish
- chChinese (cantonese)
- chChinese (mandarin)
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