Deborah Church

Experience

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  E-Systems

  Jun 1984 - Apr 1991

  Senior Programmer Analyst

  •Responsible for design, coding, testing, and implementing various manufacturing and engineering applications to support the defense industry.•Employed strict life cycle processes. •In particular, responsible for implementation of the COPICS engineering and manufacturing package.

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  Eckerd

  May 1991 - Aug 1991

  Project Lead

  •Led teams to complete requirements, design, development, testing, and implementation of retail applications.•Outsourced to IBM in 09/1991.

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  IBM

  Sept 1991 - Jun 2011

  •Senior Program Manager for Global Delivery Center of Excellence. •Responsible for managing the deployment of Global Delivery Resources to the IBM Internal Account business teams.•Matrixed managed resources across many areas of the business.•Matched the demand of the accounts with the available Global Resources to provide the resources on time and for the lowest possible cost.•Led a team of six Program Managers responsible for all US internal and commercial accounts.•Performed as an expert resource to account executives.•Led several continuous improvement teams to refine the management, development, lifecycle, and business processes.•Developed and conducted training on Global Delivery processes and procedures, some of which had legal implications. Show less •Managed end-to-end activities with highly matrixed teams for the development and life cycle support for the critical www.ibm.com commerce web application and related applications.•Managed end-to-end projects for new releases of www.ibm.com, Large Enterprise Sites, Common Portal Engine, NetGen, and Strategic Direct Telesales applications. •Managed a budget of over $22M. Produced accurate monthly financial outlooks of all projects and ensured they matched with customer financial reports.•Managed 13 direct-report Project Managers and Project Leads and 120 indirect Global Resources.•Provided leadership for innovative solutions for the project teams and ensured consistent and effective processes were followed.•Developed the Fall Plan Budget for each of the applications my team was supporting. Show less •Managed day-to-day activities for life cycle support and maintenance of the mission-critical www.ibm.com commerce application. Addressed operational issues in support of the commerce application and infrastructure on a global level across 18 countries.•Managed application performance, availability, critical situations, problem management, and customer satisfaction.•Managed supplier agreements, schedule, cost, risk management, change management, quality, deployment of fixes and minor enhancements, following all maintenance processes.•Managed budgets of $2.3M in 2002, $10.2M in 2003, and $15.8M in 2004.•Refined all our processes to attain an SEI (Software Engineering Institute) Level 5 rating.•Contributed to process improvement and reusable assets. Show less •Managed the development and deployment of new major releases of the mission-critical www.ibm.com commerce web application.•Managed a budget of $6.1M and managed a matrixed team of resources from 18 global locations.•Managed all project components, including project plans, risk, schedule, cost, requirements, change, issues, design, development, testing, quality, and deployment, utilizing Microsoft Project and other PM tools. •Project was selected as one of three to be part of the organization’s SEI Level 3 assessment, a huge success. Show less •Managed project plans, requirements, design, development, testing, and implementation of retail applications.•Managed $2M Year2000 Project consisting of four phases. Responsible for the remediation of every application for the customer, Eckerd Drug. Followed IBM Year2000 Methodology and standard Project Management practices.•Managed a Y2K staff of 15 to 30 over a period of 13 months.•Managed the Y2K project to ensure it remained on schedule, under budget, and audit-ready.•Y2K Project was audited several times by IBM and outside auditors and always passed successfully.•Managed enhancements to a warehouse application which was both mainframe and client/server. Managed a staff of 20 in a strong matrix environment for a successful implementation.•Managed a team who developed and implemented enhancements to in-store register applications.•Managed a team of eight for a coupon scanning project that spanned mainframe, server, and in-store register applications. Responsible for cost, schedule, quality, risk, and change management. Show less •Led teams to complete requirements, design, development, testing, and implementation of retail applications.•Managed a staff of 50 resources on an $800K Year2000 Phase 1 (Assessment and Strategy) Project.•Conducted assessment of current quality capabilities and developed standard processes to enhance the efficiency of the team. Processes developed included risk, change, and issue management, among others.•Developed project plan and led project team for a new merchandising client/server project which was the first to use the IEF (Information Engineering Tool). Selected for a 6-week certification class on this technology. Show less

  • Portfolio Manager

    Sept 2007 - Jun 2011

  • Senior Program Manager

    Aug 2005 - Aug 2007

  • Business Area Manager

    Aug 2004 - Jul 2005

  • Senior Project Manager

    Aug 2002 - Jul 2004

  • Solution Project Manager

    Jul 2001 - Jul 2002

  • Project Manager

    Jan 1998 - Jun 2001

  • Project Lead

    Sept 1991 - Dec 1997
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  Veredus, a Hays Company

  Feb 2012 - Feb 2014

  Senior Consultant

  *Senior Technical Project Manager at WellCare Health Plans, Inc.*Responsible for front-end web (www.wellcare.com) application development projects and back-end application development projects supporting the web.*Performed complete Project Management life cycle activities, with particular emphasis on Project Schedule Management with Microsoft Project, Financial Management, and Vendor Management.*Managed multiple projects simultaneously with budgets of $600K, $850K, and $1.4M, with an average of 25 resources at a time in a matrix environment.*Developed relationships with State agencies such as the State of Georgia, as the primary point of contact for WellCare IT.*Responsible for documenting PMO project management processes, procedures, and templates for process improvement.*Responsible for on-boarding, training, and mentoring of WellCare client's Project Managers. Show less