Robert Johnson, PHR

Experience

• 

  DICK'S Sporting Goods

  Apr 2002 - Jan 2004

  Sales Associate
• 

  LIDS Sports Group

  Jan 2004 - Dec 2004

  Assistant Store Manager
• 

  Borough of Crafton

  May 2005 - Aug 2008

  Public Works

  Summer job while at University. Road repair (brick, asphalt, concrete), bridge repair, pipe work, landscaping, construction, general township maintenance and upkeep.

• 

  Inter Fraternity Council

  Jun 2006 - Jun 2009

  Recruitment Coordinator

  Executive committee member for 3 years. Focus in campus recruitment and retention. Coordinated efforts with PanHellenic Council to develop an end to end recruit strategy for all campus.

• 

  Sigma Chi Fraternity

  Jun 2006 - Jun 2009

  Recruitment Coordinator

  Recruitment Coordinator for the Eta Chi chapter of Sigma Chi. I also served as President (Consul). Developed recruitment strategy that focused on campus wide recruitment including using then emerging Facebook social networking site as a vital tool to reach many more individuals than previously possible.

• 

  Youngstown State University

  Sept 2006 - May 2009

  Referee

  Intramural sports referee.

• 

  Guardian Protection Services

  Sept 2009 - Apr 2010

  Customer Service Representative

  Sales, troubleshooting, billing, customer service

• 

  Eskin Landscaping

  Mar 2010 - Aug 2010

  Crew Chief

  Landscaping, grass cutting, tree planting, bobcat and various heavy equipment.

• 

  Walgreens

  Aug 2010 - Apr 2018

  • Operations Manager

    Sept 2017 - Apr 2018

  • Operations Manager

    Jun 2015 - Sept 2017

  • Operations Manager

    Jun 2014 - Jun 2015

  • Executive Assistant

    Aug 2013 - Jun 2014

  • Assistant Manager

    Aug 2010 - Aug 2013
• 

  Jaquay Engineering

  Nov 2010 - Jun 2015

  Facility Manager

  Vendor service management, RFP submission, invoicing and billing management, parking lot management, landscape management, working with outside vendors to ensure success for Jaquay Engineering and parking customers, ensure customer satisfaction.

• 

  Divisions Maintenance Group

  May 2018 - now

  Served as the COO for the Lowe's account team. Ensure account growth and profit margin goals are reached. Manage P&L statements to ensure budget compliance. Develop internal KPIs and customer reporting measures to validate Service Level Agreement compliance. Prepare and complete in person customer business reviews and account development proposals. Prepare and complete RFPs by researching individual service location specifications and preparing appropriate pricing by coordinating account team and field resources. Manage third party maintenance providers relations and resolve service/billing issues such as warranties and recalls. Interviewing, hiring, onboarding, coaching, training and performance management of a team of 15-20 employees. Verify and research provider and customer pricing for accuracy and prepare secondary options to ensure safety and satisfactory completion of scope of work. Show less Responsible for operations/sales growth of 30+ new/emerging customer accounts. Interviewing, hiring, onboarding, coaching, training and performance management of a team of 75-100 employees. Prepare and complete customer RFPs by researching individual customer service locations specifications and preparing appropriate pricing by coordinating account team and field resources. Ensure account growth and profit margin goals are reached. Manage P&L statements to ensure budget compliance. Manage third party maintenance providers relations and resolve service/billing issues such as warranties and recalls. Prepare and complete customer business reviews and account development proposals. Verify and research provider and customer pricing for accuracy and prepare secondary options to ensure safety and satisfactory completion of scope of work. Develop internal KPIs and customer reporting measures to validate Service Level Agreement compliance. Show less

  • Facilities Operations Manager

    Jun 2019 - now

  • Operations Support Manager

    May 2018 - Jun 2019