Claudia Ivan

Experience

• 

  NN

  Apr 2005 - now

  - Identifies market opportunities and analyzes all relevant data (internal and external) to define the target market and incorporates market analysis, research and other feedback into the product to ensure that features satisfy customer needs.- Drives innovation, definition and design of new products and improvements on existing ones to deliver against team and company goals. Designs products and services taking current ideas and customer insights, turning them into projects that drive value for the customer and NN. - Drives actions to improve performance of the managed products, to ensure they are relevant for customers and meet the approved objective Show less Begin with 2019, my team wone a new responsabilities – the collection activities, so now we are a team that also offer suport for premium allocation.Coordinate the management activities of the insurance contract portfolio in accordance with the internal rules , procedures and the company's strategy. Ensure efficiency and management of collection activities for Life Insurance: manage the execution and development of the collection process (individual identification and allocation of premiums paid) for the life insurance business line and reconciles the collection accounts according to internal rules and procedures.Responsible for the budget of the collection area – monitoring, execution and forecastingPropose, develop and implement changes in the collection process - make decisions on the necessary measures to optimize the flow of activity and is responsible for their implementationManage and develop the relationship with banks and other partners involved in the collection process; maintain and control the execution of contracts with banks and/or other entities involved in the collection process Show less My responsibilities were to plan, organize, monitor and control the activity of Policy Services teams. Operational process related to administration of Life Insurance contracts: correct and timely processing of any contract alteration requested by the client during the insurance contract, by maintaining the daily contact with Sales Force (correspondence with client through our agent in order to process clients’ request and to offer the best service for our clients and their contracts)Active involvement in the recruitment of personnel for Policy Services team.Control risk: identification and implementation of effective preventive controls, proper documentation in placeEnsure implementation of company developments according to the project portfolio and prioritization:o act as resource in projectso ensure team’s support for company developmentso implementation of project portfolio in time and quality of deliverables Show less Coordinate and supervise a team of 15 professionals in regards to NN Sales Force distribution channels and Voluntary Pensions administrationOverview, monitor, coordinate and report on department activity:- ensure that legal and business requirements are met daily on Sales Force distribution channels and Voluntary Pensions administration processes- ensure even distribution of workload within the team based on individual capabilities, seniority, know-how and legal requirements- offer support to team members in order to identify process flow improvements and implement solutions - report on operational incidents and take corrective measures by identifying the root cause, establish a series of actions that will prevent similar occurrences and if needed inform the advised authoritiesProject involvement:- responsible with resource allocation for all the projects that the team is involved in; ensure team availability for user acceptance tests in alignment with project deadlines and interdependencies- review final business requirements documentation; identify and report on potential gaps between business requirements, technical specifications and technical systems as far as operational workflows are concerned- provide training on multiple project areas Show less Coordinate team of 16 people by delegating the work appropriately and fairly, setting appropriate standards of behavior, motivating and supporting their professional development and coaching;Manage the team’s main activities such as payment the client’s’ account value on maturity process and surrender process, solving complaints received from Investigations Departments and find solutions for complex cases. Monitor and maintain quality and productivity for the activities performed within the team and take the necessary actions in order to maintain the internal KPI;Ensures an efficient and effective communication regarding the status of the daily tasks and provide support when necessaryEnable the continuous improvement of the production processes to increase the efficiency and securityCoordinate team’s projects with focus on resource allocation and delivering projects goalEnsure the necessary resources and capabilities to deliver the company’s objectives.Collaborate with IT departments for the correction of errors/bugs occurred over the business applications. Show less Policy Services is was a technical department, i saw it like a continuity after Data entry Operator job. I was responsible for processing of contract changes requested by clients during the life insurance contract.Involved in delivering the training to new colleagues in our team and also to Sales Force employees ( trainings performed in agencies).Acting as dedicated testing officer for the division (transposing the business request into technical language, defining the test plan and test the newly implemented system functionalities by designing and running real-life test cases) Show less

  • Product Owner

    Oct 2023 - now

  • Lead Value Proposition Manager

    Oct 2023 - May 2024

  • Value Proposition Manager

    Feb 2022 - Sept 2023

  • Policy Administration Manager

    Dec 2019 - Feb 2022

  • Policy Services Manager

    Mar 2017 - Dec 2019

  • Commercial Administration Team Leader

    Dec 2014 - Mar 2017

  • Policy Services Team Leader

    Jan 2009 - Dec 2014

  • Policy Services Officer

    Jan 2007 - Jan 2009

  • Data Entry Operator

    Apr 2005 - Jan 2007