Haoping Tan

Experience

• 

  Accenture

  Oct 2009 - now

  - Manage Change Request (CR) team- Ensure that CR is delivered on schedule to the clients- Analyst and provide solution for CR- Provide guidance for junior team members- Monitor and ensure the progress of CRs are on track- Provide mitigating actions if progress of CRs are behind schedule- Coordinate between users and IT division to ensure that users’ requirements are all met and within the scope of the CR- Conduct user acceptance testing (UAT) for CRs with users and ensure that all issues raised during UAT are resolved before actual production implementation- Work hand in hand with the maintenance team to ensure that production system is stable after CR implementation Show less - Manage infrastructure team for internal testing environment- Setup and upgrade the internal testing environment to improve on the productivity of team members- Analyze previous years’ usage statistics and model a performance testing plan for clients- Conduct system performance testing using HP Load Runner twice yearly and identify performance bottlenecks of production system- Analyze performance bottlenecks and provide recommendations for maintenance team to follow up- Present findings, follow up actions and mitigation plans after system performance testing- Plan and execute infrastructure upgrade for clients. Includes database version upgrades and migration of multiple servers from Solaris zones to LDOM- Oversee system monitoring activities during system peak operation period- Coordinate between internal team, client’s IT branch and Facility Management (FM) vendor to ensure daily operations can run smoothly Show less

  • Technology Delivery Lead Manager

    Dec 2019 - now

  • Business & Technology Delivery Associate Manager

    Dec 2017 - Nov 2019

  • Business & Technology Delivery Team Lead

    Dec 2015 - Nov 2017

  • Technology Architect Senior Analyst

    Mar 2013 - Nov 2015

  • Software Engineer

    Mar 2011 - Feb 2013

  • Software Engineer Associate

    May 2010 - Feb 2011

  • Graduate Trainee

    Oct 2009 - Apr 2010