Phuong Nguyen

Experience

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  Department of Information and Communications of Union of HCMUT

  Apr 2017 - Apr 2019

  - Take charge of human development for 56 members;- Restructure club's organization to optimize operations;- Set long-term and short-term goals in terms of both human and project development;- Make critical decisions regarding the strategy, the external relationship, and the internal issues of the club.- Keep track and push forward all the teams to drive the best performance.- Conduct project management activities, from creating targets for new initiatives, to tracking its success, and communicating with a wide range of internal stakeholders Show less

  • President

    Apr 2018 - Apr 2019

  • Head of Event – Social Media Team

    Apr 2017 - Apr 2018
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  Dem Hoi Quan Ly 2017

  Aug 2017 - May 2018

  Brand Development Team Member

  - Find partners (company, alumni,…) and negotiate with them to get sponsors for the event.- Ensure the highest sponsors' satisfaction.- Build and maintain long-term sustainable relationships with partners- Successfully raised 15 million VND and other gifts from VNG, Grab, Suntory Pepsico, etc

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  ANTDEMY

  Jun 2019 - Aug 2019

  Marketing

  - Support in organizing seminars.- Make a phone call to customer and confirm the number of people taking part in the seminar.- Collaborate with sales team and partners to produce social posts in the form of video/imagery (visual design & copywriting).- Assist the Marketing team in managing all aspects of online content platforms and implementing content strategy by different channels at all platforms (Facebook, Blog).- Identify potential clients and send them information about products and services. Show less

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  Ahamove

  Sept 2020 - Dec 2021

  - Actively source customers through online and offline channels;- Evaluate and segment customers to design suitable promotions, closely monitor customer growth indicators and implement adjustment plans;- Manage relationships with customers; flexibly apply preferential policies for customers;- Develop company’s brand image;- Manage promotional expense budget;- Make periodic forecasts and reports. - Identify problems, find out the root causes and propose solutions that effectively recover customer experience- Resolve user complaints on social media- Recover the customer having bad experience, which brings them back to the App- Introduced, consulted and solved customers’ queries via phone and emails;- Cooperate with external and internal stakeholders to bring the best experience to customers.

  • Business Development Executive

    Jan 2021 - Dec 2021

  • Customer Experience Executive

    Sept 2020 - Dec 2020
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  FireGroup Technology

  Apr 2022 - Oct 2022

  Business Development Executive

  - Research, plan, and implement new target market initiatives;- Interprets internal and external business challenges and recommends best practices to improve, processes and/or services.

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  AnyMind Group

  Apr 2023 - now

  Publisher Engagement Executive