Gary Smith, PMP

Experience

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  Nortel

  Oct 1981 - Mar 1997

  Prime for project management responsibilities related to the introduction and expansion of communications networks for Enterprise, Regional Bell Operating Company and Competitive Local Exchange Carrier customers. Delivered project related presentations to internal and external customers at regularly scheduled forums. Managed reporting results for complete life cycle of projects with respect to customer satisfaction, project financials and quality assurance for assigned customer accounts. Extensive direct customer interaction at senior levels delivering issue resolution action plans in general and technical forum environments for multiple service and project related activities. Show less Responsible for providing technical support to internal and external Installation staff, Regional Bell Operating Company and Enterprise customers ranging from hardware to system recovery issues. This function was performed in both a regional environment and a centralized core environment. Member of team providing technical support activities for field installation and integration staff that performed deployment activities for multiple customers, in multiple markets to resolve field related issues as identified. Show less

  • Project and Customer Service Manager

    Apr 1995 - Mar 1997

  • Technical Support Engineer

    Nov 1986 - Mar 1995

  • Field Technician / FT Supervisor

    Oct 1981 - Oct 1986
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  Nortel

  May 1997 - Nov 2009

  Program direction of wireless equipment Installation and Network Integration deployment projects for GSM/GPRS and CDMA/EVDO. Projects included, but were not limited to: initial network deployments, network expansion, network SW upgrades and acquired network assimilation, with budgets up to $USD10MProgram cost control and schedule adherence; project profitability reporting and risk management.Interaction will all levels of customer personnel in multiple functional areas of responsibility. Show less Installation and Network Integration project profitability and variance resolution prime. Accountable for collection, analysis and action definition to address drivers of variance and impacts to profitability.Delivered $USD5M in labor cost reduction, through the direction of planning and implementation efforts for telecom equipment installation methodology improvements for EMEA / NA / China / Asia and South Pacific Regions Team management accountability for project, direction and development of staff of 10 , as well as cost reduction deliverables for two telecom product portfolios.Produced business case development for project approval and implementation. Delivered results to the Sr. Leadership team while accountable to a matrix structured management team. Provided direction and development of project management staff. Implementation efforts involved required cross-functional collaboration throughout entire supply chain. Show less Directed acquisition and organization of technical staff, numbering to 150 team members and 7 managers, that performed installation, engineering and technical troubleshooting of telecom products in NA and International Markets for two telecom product portfolios.Led the development, planning and reporting results for annual organizational budgets of USD$50M. Integrated fragmented Operations Business Office organization, merging multiple support functions for NA Operations Group into a single functional Operations Business Office unit providing back office support of a 1000 member field work force. Performed leadership role in cross-cultural, cross-functional team tasked with the definition, documentation and implementation of Global End-to-End Supply Chain Process which was certified as TL9000 compliant. Show less Collaborated on a team that developed technical marketing and pricing strategy activities for a Pre-paid Telephone Calling Card Application offering focused at the Competitive Local Exchange Carrier customer base in NA. Prime for driving product introduction deliverables through new product introduction process to ensure market delivery requirements were achieved. To further market penetration of new offering, performed in role of subject matter expert for the Pre-paid Telephone Calling Card product offering at trade shows and at prospective customer presentations, in support of National Sales team Show less

  • Sr. Project Manager

    Apr 2004 - Nov 2009

  • Installation Service Operations Technology Sr Mgr

    Jun 2001 - Mar 2004

  • Optical & Wireless Field Operations Sr Mgr

    Apr 1998 - May 2001

  • Product Manager

    May 1997 - Mar 1998
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  Ericsson

  Nov 2009 - now

  CPM III

  Program and project management of the design, development, commercialization and delivery activities of key new products in Cloud environment. Highly skilled at interaction with all levels of customer personnel in multiple functional areas of responsibility. Significant experience in design, building and hands-on delivery of software for cloud-based Software-as-a-Service platforms and solutions.