Henco Freidberg

Experience

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  Gijima

  Aug 2009 - Aug 2012

  Field Engineer I

  • Providing 1st and 2nd level support to ABSA Bank• Providing dedicated support to Gauteng Northern Region• ABSA Cashfocus and Business Integrator support specialist for Gauteng Northern Region• Managing tools of trade• Responsibility for logistical movements and handling• Consistently demonstrating client-centric behaviour• Effectively fulfilling the role of Client Service Manager• Maintaining our commitment to continuous improvement

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  ECOTECH Converge

  Sept 2012 - Sept 2013

  Support Engineer

  • Providing 1st and 2nd level support to ENRC/ERG Management SA• Providing solely dedicated onsite support to ENRC/ERG management HQ • Rendering end user support for laptops, desktops, mobile phones, video conference, printers, wireless, servers and VoIP • Installing, configuring and administrating of laptops, desktops and mobile phones• Backup of remote support engineer for other clients of Ecotech Converge• Creating, updating and resolving of incidents and requests for remedy Show less

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  ERG Africa

  Oct 2013 - Nov 2017

  Network Engineer

  • Providing a solely dedicated and comprehensive 3rd level support function across the African region• Effectively managing 3rd party support and maintenance contracts• Performing onsite installation, configuration and administration of network devices in Zambia and DRC• Assisting, advising and supporting 3rd level BackOffice/Wintel engineers with Windows server incidents• Assisting, advising and supporting 3rd level backup engineers with backup incidents• Assisting, advising and supporting 3rd Level application engineers with application incidents• Proactively implementing IT security measurements• Managing in house data centre network, power and server hosting • Creating project time lines and dependencies for new network hardware rollouts• Responsibility for architecture of new network roll-outs• Creating change documents for CAB meetings• Participating in CAB meetings Show less

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  G4S

  Dec 2017 - Sept 2019

  Network Engineer

  • Proactively monitoring and managing network services across Africa and Europe to required service levels• Ensuring that delivered systems meet acceptance criteria and are capable of meeting service level agreements• Initiating any actions necessary to improve or maintain service levels • Providing recommendations to the business to improve system delivery• Proactively managing services to ensure failure is pre-empted and resolved before reaching critical status• Reviewing and approving changes to the planning, design, configuration and management, of the supported infrastructure via change management procedures• Ensuring all required service management information is collected, recorded and reported in respect of performance and capacity information• Interfacing and interacting with other teams to develop co-operative interactions• Updating of incidents via the incident management platform• Owning and ensuring the successful on-going service delivery after project completion• Taking accountability for timeous delivery of projects• Evaluating, implementing and training of new technologies to enhance the service offering of the network managed services• Planning, implementing and deploying network across multiple platforms and technologies• Implementing network features and functions• Designing, configuring and rolling out sites• Successfully installing, configuring, operating and troubleshooting medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN• Planning, implementing, verifying and troubleshooting local and wide-area enterprise networks• Effectively diagnosing hardware and software related issues• Carrying out required routine collection of information and records, taking action on known or moderately complex problems, and escalating to superiors and specialists• Continuously broadening my own technical and problem solving skills Show less

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  Sizwe Africa IT Group

  Sept 2019 - Dec 2021

  Senior Network Engineer

  • Support Network Infrastructure for SARB and SARS• Design, Install and Maintain Cisco ACI infrastructure for DoEL and SARS• Design, Install and Maintain Cisco Hyperflex infrastructure for SARS• Network Infrastructure support for various clients on an ad hoc basis

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  Kapsch TrafficCom South Africa

  Jan 2022 - now

  Network Security Specialist

  • Proactively monitor and manage the network infrastructure for Gauteng Open Road Tolling• Network Infrastructure - Design, Install, Configure, Implement, Support, Repair & Administer Network Systems & Solutions.• Managing the operational implementation of network hardware & systems management software for Cisco and FortiGate systems.• Manage all Cisco LAN & WAN and DC infrastructure. ASR 9K Routers, ACI Fabric (Multipod), Cisco ISE Cluster, Catalyst 2950, 3850 and 6800 switches including Cisco Wireless controllers and AP’s.• Manage all the Fortinet security device (all FortiGate’s from 80C's, 1000's and 3000's, Forti Mail’s, Forti Web’s, Forti Authenticator, Forti Manager).• Driving out to POP sites to investigate and repair network issues that may arise to faulty equipment and replace it if necessary.• Manage implementation projects upgrades and roll outs of network equipment and systems.• Monitor, Update and assist with asset management.• Vendor Liaison & interaction on technical solution specifications and requirements with Cisco & FortiNet• Research & Development on client request/ solutions• Ensure SLA compliancy and adherence to client policies, rules, and regulations• Perform Skills transfer and in-house training to the rest of the team• Ensure security support to business applications by managing and using the FortiNet Security Blanket• Troubleshoot network performance, communications, and routing issues Show less