Collins Adade, BSc I.T.

Experience

• 

  Radkat Infosolutions Limited

  Oct 2007 - now

  ICT Consultant

  We are a computer re-seller. We also provide computer services such as Repairs, Trouble Shooting and Upgrades to Computer Systems. We set up Computer Laboratories and Internet Cafe's for individuals and institutions. I.C.T. Training for individuals and corporate bodies.

• 

  Techcom Visions Limited

  Jul 2011 - Jul 2014

  System Adminstrator

  setting up of computer laboratories and computer technical support.

• 

  Vodafone Ghana

  Jul 2014 - now

  Major Responsibilities/ Duties• Manage the daily activities of my team of representatives who place and receive telephone calls with the intent promoting company products or services. • Responsible for call center policies and procedures including meeting call center operational standards and service levels• Improving quality service, preparing reports and keeping equipment operating, • Maintaining professional and technical knowledge, and accomplishing organization goals.

  • Experience Centre Coordinator

    Mar 2016 - now

  • Experience Centre Supervisor

    Jul 2014 - Mar 2016
• 

  Telecel Ghana

  Oct 2022 - now

  Inbound Operations Manager - Vodafone Experience Center

  Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Prepares call center performance reports by collecting and analyzing call agents' data. Evaluates individual performance reviews and overall team effectiveness with upper management