Yauri Rodriguez

Experience

• 

  Hewlett-Packard

  Mar 2011 - Feb 2012

  Tribune Financial Associate- BPO
• 

  Sykes

  Nov 2012 - Aug 2013

  At&t Customer Care Representative
• 

  Urbano Boutique Salon

  Sept 2013 - Feb 2015

  Manager

  • Supervise staff and their daily duties. Maintain store staff by recruiting, selecting, orienting, and training employees.• Maintain inventories, stock control. • Formulate pricing policies, sales promotion, authorize clearance sales; study trends. Maintain statistical and financial records; budget reports.

• 

  Amazon

  Mar 2015 - Dec 2024

  - Responsible for operations across both SPS and STAR org (Audit ops). - Direct supervisory responsibility of Seller Marketing Team and Account Manager in SJO to maximize their output and ability to meet goals within a fast-paced/changing environment.- Provide individual coaching feedback sessions, weekly one-on-ones, and trainings.- Collaborate and strategize with business team to identify gaps in the Artisan experience and escalate roadblocks.- Nurture a culture within the team that consistently demonstrates alignment with leadership principles and Handmade tenets.- Ability to manage external and internal stakeholders.- Track and document progress to goal data and communicate goal status effectively to leadership team.- Responsible of policies and seller facing help content as well as SOPs for both audit and technical support teams. Show less - Responsible for operations across both SPS and STAR org (Audit ops). - Direct supervisory responsibility of Project Specialists and Account Manager to maximize their output and ability to meet goals within a fast-paced/changing environment.- Provide individual coaching feedback sessions, weekly one-on-ones, and trainings.- Collaborate and strategize with business team to identify gaps in the Artisan experience and escalate roadblocks.- Nurture a culture within the team that consistently demonstrates alignment with leadership principles and Handmade tenets.- Ability to manage external and internal stakeholders.- Track and document progress to goal data and communicate goal status effectively to leadership team. Show less • GEMBA Lead for SJO• Understand and dive deep on issues affecting KPIs for the organization and escalate any issues to improve the associate and program team.• Be responsible for the performance management and overall improvement of senior associates’ knowledge, through coaching sessions, 1:1’s and weekly meetings.• Work with stakeholders to assess product, compliance / operational risks and develop risk elimination strategies• Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team • Partner with Compliance program teams to minimize risk for the organization • Serve as a confidential point of contact for team members to communicate with business team / sellers, seek clarification on issues or dilemmas pertaining to operational risk and report irregularities. Show less • Be responsible for the performance management and overall improvement of associate knowledge, through coaching sessions, 1:1’s and weekly meetings.• Understand and dive deep on issues affecting KPIs for the organization and escalate any issues to improve the associate and customer experience.• Understand and execute on different processes that affect the associates’ day-to-day and report out on different gaps in the organization.• Calibrate among leadership to ensure performance remains consistent among the team and promote engagement among the associate population. Show less • Owner of the de-escalation compensation contest on Spanish Team, .es and .com.br during 2016. • As a Resolution Specialist, Investigate and dive deep in the account to resolve complex issues. Provide guidance to CSA’s on how to solve their daily inquiries.• Point of contact from ISRT to MX leadership team. In charge of escalate and get proper solutions related with MX oncoming issues. • Experience providing assistance with the training process and material for the new team members, especially in NA Spanish and MX. Show less

  • Manager, Program Manager: Amazon Handmade - Compliance, SPEx & Account Management

    Aug 2022 - Dec 2024

  • Handmade - Business Operational Manager

    Nov 2020 - Aug 2022

  • Compliance Manager

    Jul 2019 - Nov 2020

  • Team Manager Shipping and Delivery Support

    Jun 2017 - Jul 2019

  • Amazon International Markets Resolution Specialist

    Nov 2015 - Jun 2017

  • Amazon.com Customer Service Agent

    Mar 2015 - Nov 2015