Scott Wood

Experience

• 

  Davidson Animal Hospital

  Nov 1997 - Sept 2013

  Veterinary Technician/Weekend Front Office Supervisor

  Assisted Veterinarian with clinical and surgical procedures. Admitted and discharged clients by collecting demographic information, payments and handling client concerns. Answered multi-line phone systems and coached staff to improve efficient client services. Assisted in the training and supervision of trainees and other employees.

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  Lexington Memorial Hospital

  Feb 2001 - Nov 2005

  Admissions Representative

  Entered patient demographic information into a computer system. Answered multi-line hospital switchboard. Received and delivered physician messages. Verified insurance and obtained pre-certification for surgical accounts.

• 

  Wake Forest Baptist Health

  Oct 2005 - Mar 2012

  Prepared bodies for Medical Examiner Autopsies. Evisceration of bodies. Stocked room with appropriate supplies and equipment needed. Completed paperwork for Medical Examiner and Hospital records. Assisted Decendent Affairs Coordinator by speaking with families and obtaining funeral home information. Implemented Quality Assurance/Quality Control procedures for Autopsy Department files. Functioned as mentor by demonstrating and coaching new employees to use proper telephone etiquette and adhere to departmental service standards. Served as second-level support for resolving challenging accounts. Reviewed claims to receive maximum payment. Utilized strong customer service skills by contacting patients and insurance companies to resolve balances on older accounts. Ensured appropriate documentation by scanning correspondence into system.

  • Decedent Affairs Assistant/Autopsy Assistant

    Jul 2009 - Mar 2012

  • Patient Accounts Representative

    Oct 2005 - Jul 2009
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  Novant Health

  Apr 2012 - Apr 2014

  Revenue Cycle Advocate

  Served as a liaison between Revenue Cycle Services, the physician offices and the patient while providing a remarkable patient experience. Handled all billing related issues for the physician offices and resolves all issues in a timely manner. Connected patients with agencies to assist with financial assistance programs on the local, state and federal levels. Monitored work queues for trends in denials and educated the office staff on denial opportunities and best practices for registration in Epic. Supported implementation of new programs, processes, and Epic Go-lives. Experience with Epic ADT/Cadence, and PB Resolute. Show less

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  UNC-Chatham Hospital

  Apr 2014 - Sept 2022

  Managing staff and operations, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees. Establish and implement departmental goals, objectives, policies and procedures, conferring with organizational officials as necessary. Assisting with departmental budgets. Auditing staff's work for level of completion and seeks process improvement opportunities. Ordering supplies. Conducting staff meetings and coaching staff as needed. Consulting with other affiliates and assisting with Lean initiatives. UNC Emerging Leaders Academy graduate. NCAHAM Certified Access Manager. Experience with Epic ADT and Cadence Go-Lives. Show less

  • Manager of Patient Access, CHAM

    Aug 2014 - Sept 2022

  • Patient Access Supervisor

    Apr 2014 - Aug 2014
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  UNC Health

  Dec 2017 - Sept 2022

  HCS Patient Access Manager, CHAM
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  Novant Health

  Sept 2022 - now

  Clinic Administrator II