Matthew Fritsch

Experience

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  H.F. Fritsch & Sons Painting & Decorating

  Jun 2008 - Aug 2011

  Delivery Driver/Project Assistant

  -Successfully completed all deliveries by time requested-Independently managed a flexible work schedule-Safely and efficiently load, unload and transport materials and product -Established strong relationships both internally and externally ensuring customer satisfaction and retention-Communicated directly with customers to ensure an exceptional experience-Monitored the stock present in the inventory and communicated with customers in a professional manner

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  Northwest Missouri State University

  Sept 2012 - Nov 2012

  Fundraising Officer

  -Responsible for fundraising activities for Northwest Annual Fund through telephone contact.-Efforts resulted in raising over $3,000 through three month calling campaign.-Conveyed optimism and professionalism through telephone conversations with alumni and friends in an effort to reach fundraising goals.-Collaborated with a diverse group of university students.-Served as a positive ambassador of Northwest Missouri State University.

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  Northwest Missouri State University

  May 2013 - May 2014

  Student Union Manager

  -Administered Student Union operations ensuring smooth operation of all services.-Assisted University Event Scheduling Coordinator and Office of Auxiliary Services.-Responsible for tear down and set up arrangements for university clients using meeting room and event space.-Procured audio and visual equipment when needed for meetings and seminars.-Responsible for safety and security within the building at all times.-Provided superior customer service to clients, faculty, staff and those using the facilities in a professional and courteous manner.-Coordinated activities with university custodial staff, Aramark food service, catering and facilities personnel.-Served as a positive ambassador of Northwest Missouri State University. Show less

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  Phi Delta Theta Fraternity

  Jun 2014 - Jun 2017

  -Project manager responsible for the development of a comprehensive twelve month education and development plan.-Supported Phi Delta Theta Headquarters expansion team to recruit 85 student leaders.-Responsible for rebuilding chapter organizational infrastructure.-Advised and educated new members on the re-founding and entrepreneurial experience through creation of a team philosophy, vision, minimum expectations and standards, written programming, values-based recruitment practices, alcohol-free housing, risk management and new member education.-Conducted 40+ in-depth interviews for leadership officer placement.-Recruited and developed 10 person volunteer Chapter Advisory Board.-Facilitated communication between Fraternity staff and primary stakeholders, including local alumni volunteers and university officials. -Submitted progress reports to Fraternity board of directors, alumni volunteers and advisors on weekly basis. -Restored pride and confidence to a living alumni base of 1,000+. Show less -Managed, educated and coached 3,000+ undergraduate members among 70+ chapters in a region spanning Maryland to Montana. -Established and maintained relationships with hundreds of undergraduate student leaders, alumni volunteers, and university officials.-Assisted in recruitment through coaching, training, event planning, and project support.-Facilitated small groups at regional and international retreats, workshops, and conferences.-Assessed all aspects of internal operations and delivered action plans to chart chapter success and improvement.-Educated undergraduate members on areas including leadership, executive management, recruitment, finances, member education, and risk management. -Maintain communication with over 200 organization presidents, alumni volunteers, advisors, and university officials on a monthly basis.-Assist in planning and execution of four undergraduate leadership conferences educating 1,800+ students-Planned, organized and executed a three day staff training visit. Show less

  • Live-in-Adviser, University of Missouri Chapter

    Jun 2016 - Jun 2017

  • Leadership Consultant

    Jun 2014 - Jun 2016
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  SelectQuote Insurance Services

  Sept 2018 - Sept 2021

  - Lead, determine and resolve problems by referring to policies, procedures and standards - Compile data and criteria to support Underwriter’s in the decision making process - Communicate with clients to obtain information to satisfy application and underwriting guidelines- Set up and input new business, applications through manual online CRM system- Offer a high level of customer service while interacting with clients- Coordinate with underwriting areas to research and resolve to escalated underwriting issues- Ensure assigned workload within quality and productivity - Identify and determine correct course of action for each application- Extensive exposure to handling difficult customers with objections- Reinforce the buying decision and persuading needed return of documents- Consistently meet and exceed defined goals and objectives resulting in excellent management relationships Show less - Ensure to maintain HIPPA compliance through learning and understanding Medicare enrollment guidelines- Ensure accuracy and integrity through routine enrollment processes and assigned leads- Log timely data entry of enrollment applications for various health insurance carriers - Represent as primary contact for enrollment related questions and issues for clients- Explain Medicare Advantage Plan and Prescription Drug Plan requirements accurately - Consistently displayed courtesy, professionalism and superior customer service to clients Show less

  • Case Specialist

    Dec 2018 - Sept 2021

  • AEP Enrollment Specialist

    Sept 2018 - Dec 2018
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  Windura, Inc.

  Sept 2021 - now

  Project Consultant

  - Responsible for converting inbound leads into new and repeat sales- Visit with potential customers to listen and understand their needs - Educate customers on value of replacement window and door products and installation methods - Determine best product options based on customers needs and provide recommendation - Develop plan and long term solution for customers - Consistent and diligent follow up communication to assist customers on their decision making process - Continuous relationship building with customers through installation project visits and communication Show less

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  Kitchen Tune-Up Franchise System

  May 2023 - Dec 2023

  Kitchen Design Specialist