Nadiya Modi

Experience

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  Manorama Infosolutions

  Oct 2017 - Apr 2020

  Support Engineer

  Responsibilities:• Understanding Customer Requirements and Managing Expectations: Interact with customers to understand their needs and ensure that their expectations are effectively managed.• Prioritizing Support Tickets: Assess and prioritize support tickets based on their severity and business impact, ensuring critical issues are addressed promptly.• Customer Meetings and Support: Conduct daily and weekly meetings with customers to provide ongoing support and address their concerns.• Managing Environments: Handle and oversee various software environments, including production, user acceptance testing (UAT), and testing environments.• Monitoring Hardware Changes and Performance: Keep track of changes made to hardware assets within the company premises and continuously monitor system performance.• Risk Management: Manage and mitigate project-level risks, ensuring that projects progress smoothly.• Collaboration with Sales, Testing, and Development Teams: Work closely with sales, testing, and development teams to explain and resolve software and data-related issues.• Information Gathering for Level 2 Support: Collect and provide all necessary information to the next level of support (L2) to expedite issue resolution within Service Level Agreement (SLA) timelines.• Working with Domestic and International Clients: Collaborate with domestic and international clients on various projects, both in corporate and government sectors.• Application and Report Hosting: Host applications and reports on servers, including database management and server maintenance activities.• Report Development: Develop Customer Relationship Management (CRM) reports using tools like SQL Server Reporting Services (SSRS) and Power BI to provide data insights for the organization.• Utilization of Software Tools: Utilize software tools such as Microsoft Excel for product documentation, Outlook for email communication, and Power BI for data visualization and analysis. Show less

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  Wipro Limited

  Jun 2021 - Jul 2021

  Application Support Engineer

  Domain: GST Application • Resolved complex user queries, offering domain knowledge and performing unit testing. • Collaborated with cross-functional teams to ensure seamless application performance.

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  Forage

  Aug 2022 - Mar 2023

  •Understanding Project Management Approaches: we were responsible for learning about various project management approaches, such as Plan Driven, Agile, Second Agile, and Hybrid, and determining which approach is suitable for different client projects.•Preparing Project Management Proposals: we role involved assessing the needs of SoliD's Government Approvals and Mobile App projects and creating proposals for the most appropriate project management approach.•Identifying Key Attributes of Project Managers: we were tasked with summarizing the essential qualities and skills required for effective project managers. Your insights helped SoliD in selecting the right candidates.•Emphasizing Communication in Project Management: we played a vital role in highlighting the importance of communication in project management. Preparing project status slides based on team updates ensured clear and effective communication with the client. Show less Domain : Online Retail StoreWe worked as a consultant for an online retail store during an internship. Tasks were to:•Frame the Business Scenario: Develop relevant questions for the CEO and CMO to gather insights from the data, focusing on operational and marketing perspectives.•Choose the Right Visuals: Select suitable visualizations that effectively convey data and insights based on the CEO and CMO's questions.• Create Effective Visuals: Clean the data, create visuals using Tableau or Power BI, and upload them in the required format.•Communicate Insights and Analysis: Develop a 5-minute video presentation that explains your data analysis process and insights, with a focus on assisting the company's leadership in making informed decisions for business expansion. Show less

  • Accenture North America Virtual Experience Programs

    Sept 2022 - Mar 2023

  • Tata - Data Visualisation: Empowering Business with Effective Insights Job Simulation on Forage

    Aug 2022 - Mar 2023
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  Truelancer.com

  Dec 2023 - May 2024

  Freelance Developer

  Skills :Wordpress ,Plutio ,Uilicious--Auto Testing ToolHTML,CSS,Flutter,Dart,MYSQL,SQL SERVER, Power BI, Python, DAXContent Writing, Article Writing ,Web Scraping ,3D Book Cover,Vedio & Audio Editing/MAking,Logo,Selection Campign Vedio Making,Setup the free version to client HubSpot,Website : Wix & CMS_Hubspot,Lead Generation.Resume & Self Branding (1:1 Free)

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  Barkha Musical Instruments

  Jan 2024 - now

  Technical Project Manager
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  ScholarPlanet

  May 2024 - May 2024

  Technical Project Associate (B2B and B2C)