Steve Ligon

Experience

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  United States Air Force

  Oct 1987 - Oct 1991

  Sergeant - Communications Computer Systems Control Specialist

  - Shift leader for Tech Control and Patch and Test facilities managing troubleshooting efforts for all base command and control communications.- Acted as Quality Assurance NCO for the Communications Squadron with primary duties to analyze trouble tickets, identify trends and train junior personnel.

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  BBN Communications

  Dec 1991 - Jan 1993

  Network Control Specialist - MILNET

  - Monitored and controlled a wide area and local DOD Packet Switched, T1, and gateway networks utilizing Unix work stations and Network Utility programs.- Prepared and tracked trouble reports in an environment that demanded timely and accurate documentation of all steps taken during fault isolation.

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  Sprint

  Jan 1993 - Jul 2000

  - Mentored and trained two college graduates participating in the Sprint Associate Engineer program.- Provided overlay sales design and engineering support by completing site surveys to assess a prospective customer’s infrastructure and application environment to provide a requirement-based solution.- Project managed the installation and activation of Sprint data services for all customers managed byaccount reps in Central Indiana.- Presented Service Quality Reviews to customers detailing implementation activity, circuit availability and trend analysis.- Developed and followed through on corrective action plans by focusing end-to-end technical resources. Show less

  • Senior Network Engineer/Senior Systems Engineer

    Jul 1994 - Jul 2000

  • Frame Relay Network Control Center

    Jan 1993 - Jul 1994
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  The Ligon Group

  Sept 2000 - Nov 2005

  Information Technology Consultant

  - Utilized network operations, project management, and network engineering skills to help small businesses realize the full potential of their communications and computer resources.- Provided site surveys, needs assessment, cabling, route/switch installation and resource sharing for LAN development.- Assisted with RFI/RFP development and vendor proposal analysis.- Project managed short duration, fast paced projects to implement telecommunications hardware, software and vendor services. Show less

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  MessageNet Systems

  Nov 2005 - Apr 2007

  Project/Service Manager

  - Developed and managed the customer service department in a ‘start-up’ environment with a focus on streamlining processes and reducing downtime by providing first call resolution.- Participated in research and development activities and brainstorming sessions to expand the scope of the product, providing enhanced features and services to subscribers.- Developed implementation plans, determined pricing and provided staffing requirement forecasts- Project managed the installation of MessageNet Systems servers and associated hardware components. Show less

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  Rexnord Industries

  Apr 2007 - Sept 2014

  Manager, Network Services

  - Direct ownership of the network infrastructure for the Power & Motion Control division as well as the lead corporate network resource interfacing with other business units on issues pertaining to standards, acquisitions, and development in an environment with an acquisition based growth strategy.- Managed the daily activities of network engineering and operations staff for design, implementation, and operational support and functioned as Tier 3 escalation point for all network related issues.- Defined and championed network strategies and standards to align technologies and platforms across global business units with multiple reporting lines.- Developed the business case, completed site surveys and project managed the acquisition, implementation, and support of network infrastructure hardware and software systems.Key Achievements- Led the team responsible for redefining Titles and Levels across all of IT.- Managed the relocation of all corporate Internet connectivity including firewalls, DMZ and public facing servers from a third party location to our in-house data center with zero unplanned downtime.- Managed $140K project to upgrade the data center core switch infrastructure from Cisco Catalyst to a Cisco Nexus solution.- Project Lead for acquisition management and integration of newly acquired geographically dispersedcompanies into the corporate network to include LAN, WAN, and Data Center infrastructures.- Defined the corporate VoIP strategy and developed a four year roadmap to replace legacy phone switches across North American facilities. Project managed and engineered the migration to VoIP at sixmanufacturing facilities and two corporate office buildings with Cisco Unified Communications.- Developed the business case and managed the implementation of Cisco Wireless LAN Controllers andaccess points at critical manufacturing facilities and HQ to centralize management, improve security, and provide guest access. Show less

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  OneAmerica Financial Partners Inc.

  Apr 2015 - Oct 2016

  IT Services Manager

  - IT Service Manager Network Tower Leado Responsibilities include: Day to day management of all Network Tower activities, including incident management, problem management, and change management. Direct and monitor outsourced service provider steady state resources.- Lead IT Service Manager for all BMO RS acquisition work streams to include data and telephony infrastructure, LAN data migration, Email migration, batch jobs migration, application migration, Contact Center development and real estate.o Responsibilities include: Collaborate with BMO IT and IT vendors participating in integration activities. Work with OneAmerica Enterprise Architecture to define and develop solutions. Participate in Steering Committee meetings with executive leadership to provide insight into status and strategies.- Drive day to day operations and escalation management for incidents, problems, changes, and requests.Key Projectso Project Columbia – BMO RS Acquisitiono Project Big Sky – Cognizant Transitiono SmartNet Contract Consolidation and Renewal o Indianapolis Campus Wireless Networko OARS-San Diego Voice Integration o OARS-San Diego Wireless Network Show less

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  OneAmerica Financial Partners, Inc.

  Oct 2016 - Mar 2018

  Program Manager
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  OneAmerica

  Mar 2018 - now

  • Strategic Sourcing Director - Enterprise Vendor Management Office

    Aug 2023 - now

  • Service Delivery Management Lead - Enterprise Applications

    Jun 2021 - Aug 2023

  • IT Portfolio Manager

    Mar 2018 - Aug 2023