Narudom Mee-im

Experience

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  CBA (Chulalongkorn Business Administration)

  Jun 2020 - Aug 2020

  Sale Professional

  Get knowledge of sales principles, how to find customers, and how to sell products in each category.• Learned about sales skills, i.e., sales technique, finding the early customer, finding new customer.• Tried to sell products and communicate with various customers. • Had problem solving skills about the product and cooperated with the customer.

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  Thammasat Undergraduate Business Challenge (TUBC)

  Aug 2021 - Aug 2021

  TUBC Case Competition

  • Cooperated with team in other department to find pain point in business ploblem.• Analyzed and developed a strategy model for this business, implementation timeline, situation and finance.

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  Obotrons Corporation Limited

  Jun 2022 - Aug 2022

  IoT Intern

  • Gathered requirements from the customer, wrote a plan, and delivered the solution to other people in the team.• Designed and developed from end to end, DEEBOX using IoT (Internet of Things), which is a disinfection box by UV-C for use in condominiums.• Learned electric vehicle and IoT in building (condominiums) about working principle to present to president in company.

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  Ttb bank

  Jan 2024 - now

  - Understand and manage VOC (Voice of the Customer) data structure from multiple sources.- Prepare and present VOC reports for stakeholders (monthly and ad hoc).- Develop and maintain Power BI or other reporting/dashboard tools for accessible VOC data visualization.- Create easy-to-understand presentations of VOC data, including categories and sentiments, using Excel and PowerPoint.- Track and analyze survey data for unusual trends, alerting relevant stakeholders as needed.- Analyze VOC data to meet stakeholders' needs.- Identify and recommend improvements for VOC data processing and analysis.- Act as the central expert on VOC data from various sources (CRM, surveys, social media listening).- Flag "Do Not Contact" requests in the CRM system based on survey responses.- Maintain bankwide access to survey and reporting applications. Show less

  • Senior Associate, Customer Engagement & Experience CoE, Digital & CX Platform Management

    Jun 2024 - now

  • Data Scientist

    Jan 2024 - Jun 2024