Erin Perdue, MBA

Experience

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  State Farm

  Jan 2005 - Jan 2008

  Casualty Claims Adjuster

  Investigated and resolved liability claims via telephone. • Investigated claims by analyzing police reports and property damage, interviewing policyholders, claimants, and witnesses.• Assessed disputed liability to achieve timely claim disposition.• Negotiated claim settlements with policyholders and claimants.

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  Coldwell Banker King Thompson

  Jan 2009 - Jan 2012

  Licensed Realtor

  Helped clients purchase and sell residential real estate in the suburbs of Columbus. • Negotiated transaction terms with agents, buyers, and sellers.• Researched market data to guide clients in real estate transactions.• Managed client database through newsletters, email and direct mail.

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  Nationwide

  Oct 2012 - Mar 2018

  Responsible for the investigation and disposition of non-injury liability claims. • Earned a 100% quality assurance rating for customer experience. • Exceeded departmental goals by maintaining file quality of 96%.• Collaborated with field adjusters, agents, and internal partners to improve customer claims experience. Evaluated and negotiated total loss claim settlement payments for automobiles.• Processed $7,000,000 in claim payments on an annual basis. • Recouped $2,000,000 in salvage proceeds on an annual basis.• Managed $500,000 per year in rental and storage cost respectively. Worked directly with customers via telephone to address service inquiries.• Increased total inbound calls answered by 24%.• Improved call handling efficiency by reducing call handling time by 16%.• Enhanced customer experience by decreasing hold times by 26%.

  • Non-Injury Liability Claims Adjuster

    Jul 2015 - Mar 2018

  • Total Loss Claims Adjuster

    Nov 2013 - Jul 2015

  • Member Care Representative II

    Oct 2012 - Nov 2013
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  Family Value Cleaning Services LLC

  Apr 2017 - now

  Sales & Marketing Strategist / Entrepreneur

  Provide residential cleaning services for carpet, upholstery, tile and hardwood.• Achieved 33% sales growth year over year; serving more than 400 customers.• Designed automated customer relationship management, marketing, and accounting business systems. • Implemented search engine optimization techniques to obtain a first page ranking or #1 ranking for specific keywords on Google.• Generated 90,000 Facebook views, 44,000 You Tube views and over 70 5-star customer reviews via Google, Facebook, YouTube, Instagram and Yelp. Show less