Arup Acharya

Experience

• 

  Hyatt Regency Mumbai

  Jan 2006 - Jan 2010

  Front Office
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  The Indian Hotels Company Limited (IHCL)

  Jan 2010 - Aug 2011

  PMS Consultant and Trainer
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  Radisson Blu Plaza Delhi

  Sept 2011 - Oct 2016

  Senior Lobby Manager
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  Pride Plaza Aerocity

  Nov 2016 - Nov 2017

  Assistant Front Office Manager
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  ITC Hotels

  Jan 2017 - Jan 2019

  Front Office Manager
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  Holiday Inn New Delhi International Airport

  Aug 2019 - Apr 2023

  • Room Division Manager

    Oct 2021 - Apr 2023

  • Front Office Manager

    Aug 2019 - Sept 2021
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  Radisson Blu Hotel New Delhi Dwarka

  Apr 2023 - now

  Director of Operations

  * Seasoned hospitality leader with a proven track record in boosting guest satisfaction and optimizing operational workflows.* Swiftly promoted from Director of Rooms to Director of Operations in just 9 months, now overseeing all hotel operations.* Innovated operational strategies that markedly improved guest service and operational efficiency.* Spearheaded Revenue and Yield Meetings, developing dynamic pricing strategies that significantly increased revenue.* Key player in expanding and retaining the guest base, contributing to sustained business growth* Vigilantly enforced Brand Standards to ensure compliance and maintain financial integrity.* Active voice in Board meetings, impacting critical decisions and steering organizational strategy.* Implemented cutting-edge operational methods to enhance profitability and streamline processes.* Upheld high personal standards, fostering community relati and bolstering the hotel's prestigious image* Elevated guest satisfaction & streamlined hotel ops Show less