Stephen Landry

Experience

• 

  Sprockets

  Jan 1999 - Jan 2001

  Program Manager

  Sprockets was a high-capacity collaboration platform for professionals in the media industry.

• 

  MIT

  Nov 2001 - Mar 2013

  Manager and process strategist for upper-tier service desk in the areas of business applications, education systems, and specialty software licensing and distribution. The position was designed specifically to leverage my background in enterprise applications to improve end-user support. AMIT managed configuration, enterprise service integration, and release for core IT application services, such as course management, wikis, chat, IT knowledge base, MIT’s service-oriented architecture, and IS&T’s internal developer tools. insideMIT was the migration of MIT’s administrative intranet of 75+ web applications to a common platform, look, and feel. Web-Tech designed and implemented web-based front-ends to enterprise applications and integrated them into employee portals and knowledge-management systems. LWS provided product development, functional design, user-interface design, end-user documentation, and training for web applications connected to MIT’s SAP infrastructure.

  • Manager, Extended Services Support

    Jan 2011 - Mar 2013

  • Manager, Application Management and Integration Team (AMIT)

    Nov 2007 - Jan 2011

  • Manager, insideMIT Design and Development

    Mar 2006 - Nov 2007

  • Team Leader, Web-Tech Team

    Jan 2003 - Mar 2006

  • Web-Publishing Architect, Learning and Web Services (LWS)

    Nov 2001 - Jan 2003
• 

  University of Vermont

  Jan 2013 - Jan 2015

  Director of Enterprise Application Services

  Directed activities related to all University enterprise business applications. Primary contact to senior managers in all central administration departments for technology strategy and project planning. Core systems included PeopleSoft, Banner, and FAMIS, plus many secondary systems and cloud services.

• 

  Salem State University

  Jan 2015 - now

  The Service Transition team is a process-improvement team that includes the project management office, an administrative portals and web-technology team, and IT staff responsible for knowledge management and training. We implement IT-industry and project-management standards to improve how ITS manages the rollout of new and changed services to the help desk and the University. We manage knowledge systems that are used for help desk and project management. We extend support and knowledge management expertise and tools to other business areas. Exibir menos

  • Director of Service Transition

    Jul 2016 - now

  • Assistant Director, Project Manager

    Jan 2015 - Jun 2017