Sheila Gendron, RCC

Experience

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  PEMCO Insurance Company

  Jun 2004 - Jun 2010

  Training Specialist

  Facilitated training programs in the classroom on a wide variety of transferable skills. Streamlined processes, improved rigor, and clarified expectations by training, mentoring, and counseling employees for professional development as a member of the Learning and Organization Development Team. Selected Contributions:• Instrumental in raising the company’s JD Power Customer Service score by 5% by delivering customer service training and coaching to Customer Service department. • Demonstrated leadership and perseverance to drive innovation by providing leadership training to managers throughout the organization. • Developed and trained presentation and facilitation skills for Technology Solutions Business analysts.Additional Experience as Instructor, Human Resource Management, North Seattle Community College, Seattle, WA; Training Analyst / Facilities and Administration Services Unit Manager, Safeco Insurance Company, Seattle, WA Show less

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  The Container Store

  Jun 2011 - Dec 2013

  Sales Associate

  Provided organizational solutions to support customers’ needs. Employed excellent communication and interpersonal skills while interacting with a diverse group of clients and co-workers.Increased sales by 50% by initiating innovative ways to utilize and present products during demonstrations.Shaped a vibrant culture by mentoring co-workers in presentational skills and delivery. Increased corporate visibility and stature by performing engaging and informative in-store demonstrations Show less

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  Marriott International, Inc.

  Apr 2014 - May 2017

  Customer Service Care Specialist – Platinum Elite Desk

  Created energy and stability by answering incoming phone calls for hotel reservations using clear and concise verbal skills.Selected Contributions:• Demonstrated reliability and ingenuity while navigating multiple systems to secure, cancel, and modify reservations. • Provided vital information for customers by offering travel knowledge and relevant ideas in hotel packages.

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  Marriott International, Inc.

  May 2017 - Mar 2019

  Training Specialist

  Demonstrated innovation and capacity to excel by conducting training for Marriott call center employees on new computer systems; excelled in delivery of a four-week new hire training class. Delivered transformative innovation through facilitation of classes within a classroom setting for in-house employees focused on core values of inclusivity and individual growth.Selected Contributions:• Maximized opportunities for growth by leading remote classes for employees nation-wide through conferencing and Adobe Connect. • Embraced accountability following through on training with one-on-one coaching and mentoring when needed.• Developed corporate cohesion by creating a safe and welcoming environment. Show less

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  Gary Job Corps Center

  Mar 2019 - Mar 2019

  Counseling Coordinator | 2019

  Establish strong foundation for success by leading personal intakes. Identified students’ needs and developed strategies to increase opportunities for long-term success.Selected Contributions:• Employed refined relationship-building skills and collaborative mindset to successfully mediate meetings between transitioning students and instructors. • Provided insightful vision and guidance by consulting on case management of academics and vocational training.

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  HCA Healthcare

  Nov 2019 - now

  Training Specialist