Andedria Burnett

Experience

• 

  TD

  Jan 2017 - now

  • Promoted from Debt Specialist II to Recovery Processing Loan Ops Rep.• Performs various administrative tasks involved in servicing Loans• Responsible for managing Bankruptcy, Mortgages, Foreclosure and Charge Off Loans for Consumer Accounts including Credit Cards, Checking and Personal/Home Loan’s for our Transaction Processing Team• Assist with day to day leadership, coaching, and guidance to team members to less experienced staff• Participates in special projects and performs additional duties as assigned •Provides technical guidance •Suggests changes or modifications to policies and procedures to supervisor Show less •Promoted from Support Specialist ll to Debt Specialist ll. •Making outbound/inbound collections calls in a professional manner while focusing on customer relationships.•Handles own workload, coordinates tasks and services with others•Evaluates and selects solutions from establishes options•Serves as entry point for the identification, routing and documentation of all pertinent collection support processes.•Peer-to-peer coaching with the new hires.•Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; identify reasons why customers can or cannot pay.•Follows standardized procedures and practices and recommends opportunities to improve in their own work area.•Remote work form home Show less • Making outbound/inbound collections calls in a professional manner while focusing on customer relationships.• Negotiating payments with customers by form of payment in full, settlements and/or payment arrangements. • Identify type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly• Reduce losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.• First point of customer contact to provide loss mitigation options for residential and consumer loan products.• Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)• Conducted training sessions on the Lexington Site in Lexington, SC. Conducted about 12 agents.• While in Lexington, SC helping with training sessions, I also took escalation calls. Negotiate a lump-sum payment or a repayment plan with customers. Set up and maintain customer files and record of conversations and payments received. • As a collections/debt recovery agent you will be responsible for recovering outstanding debt from our customers.• Contact customers to collect overdue payments and answer customer enquiries. • Discuss options available to customers who are eligible. Show less

  • Loss Mitigation Specialist II- Probate

    Nov 2022 - now

  • Loan Ops Rep IV

    Jul 2020 - Nov 2022

  • US Bankcard-Debt Specialist II

    Sept 2019 - Jul 2020

  • Support Specialist II

    Mar 2019 - Sept 2019

  • Debt Specialist I/Collection Recovery Agent

    Jan 2017 - Mar 2019