Caleb Cook

Experience

• 

  CSID

  Jan 2009 - Jan 2012

  Client Services Coordinator

  Acted as a liaison between ops team and clients to ensure new projects were rolled out in a timely manner and to the client's specifications. Led the research that initiated the creation of a new product. Assisted IT team in developing automated tests for quality testing. Built the billing spreadsheet for accounting to use when billing new large clients. Managed product that did on-going monitoring of our clients and their customers, including making detailed reports for our clients. Assisted call center with answering and making out bound calls. Exibir menos

• 

  IPsoft

  Jan 2012 - Jan 2013

  Customer Relationship Manager

  Manage a global client account portfolio mainly through the Cisco partnership for various Global Fortune 1000 Companies. · Act as the main point of contact for over 10 clients, handling escalations that arise. · Act as liaison between internal departments and client. · Train client teams on optimal use of software depending on each party's needs. · Ensure consistent communication and provide quality service delivery between client,Cisco, and IPsoft business executives and technical subject matter experts.· Lead customer facing conference calls on a weekly basis, including demonstrations, trainings, and presentations.· Manage the relationship with the client throughout the contract duration.· Report on monthly metrics in order to discuss possible up-sell opportunities to improve the client's network environment.· Engagements include project, transitional, and operational management of networking and IPTelephony.· Responsibilities include day to day operational management, project scoping, SOW review, project management, providing reporting, maintaining action item reviews, six-sigma coherence, and time management.· Implement client service requirements while aligning with internal services and solutions. Exibir menos

• 

  Technology Navigators, Inc.

  Jan 2014 - Jan 2015

  Technical Recruiter

  Technology Navigators is a fast growing, highly successful staffing/recruiting firm specializing in bringing IT professionals together with leading edge employers to build great companies.-Use creative and innovative search techniques to source talent to meet needs of client companies-Leverage research and phone skills to locate hidden talent-Act as liaison between candidates and client

• 

  General Employment Enterprises

  Jan 2015 - Jan 2015

  Recruiting Consultant

  General Employment Enterprises, Inc. is one of the most efficient providers of staffing services in the industry. Through a network of offices across the United States, we find career opportunities for people and people for companies of all sizes.-Personnel Consultant for Accounting Candidates-Establish new client relationships through warm and cold calling to determine company needs-Recruit candidates with accounting background to meet the needs of clients

• 

  Zulily

  Jan 2016 - Nov 2017

  Technical Writer

  I document operational processes for customer service representatives, company wide changes, as well as complex reporting processes for the analytics team.

• 

  Dale Carnegie Training of Central Ohio

  Mar 2016 - Nov 2017

  Performance Coach

  I help participants develop goals and learn skills to help them reach those goals.

• 

  Lightbeam Health Solutions

  Nov 2017 - Jan 2024

  As the Manager of Training and Education, I lead a team of trainers that assist with the facilitation of our training content. Additionally, I provide feedback and recommendations for future development, reviewing specification documents and testing functionality prior to the new features being released to clients. I update training programs as needed to accommodate new features and functionality. As the Education and Training Specialist, I design and develop the training curriculum, as well as the facilitation of the training.I train clients on how to maximize their use of our enterprise software platform, driving speed to adoption.

  • Manager, Training and Education

    Jan 2023 - Jan 2024

  • Education and Training Specialist

    Jan 2019 - Jan 2023

  • Account Manager

    Nov 2017 - Jan 2019
• 

  DegreeSight

  Jan 2024 - now

  Director of Implementations