Vincent Tan

Experience

• 

  InCall Systems Pte Ltd

  Jan 2009 - May 2009

  Customer Service Officer

  Pre-university JobAttended to job seekers' enquiries and mapped their requests to available job openings and coursesMarketing communication and sales creation for a local IDD service

• 

  Singapore Management University

  Aug 2010 - Dec 2010

  Teaching Assistant

  For Intermediate Mathematics for Economics under Prof. Lee Gea Myoung

• 

  BNP Paribas

  May 2011 - Jul 2011

  Summer Intern

  BNP Paribas Wealth Management SingaporeRegional OperationsMiddle Office - Security MasterfileIdentifying risks and control gaps in the securities pricing uploading process and redesigning the process and creating a database to improve controls

• 

  Citi

  Dec 2011 - Jan 2012

  Intern

  Created a functionality map of APAC CitiPhone Interactive Voice Response (IVR) system by understanding the functional specifications provided, allowing business users to gather information quickly for decision makingAdvised on the streamlining and enhancing of the GSC MIS tracking using Excel VBA, reducing staff repetitive workload

• 

  DBS Bank

  Jul 2013 - Jun 2017

  • Led and executed end-to-end change management projects targeted at transforming customer journeys, process improvements and strategic cost management• Developed the bank-wide Digital Evangelists project, focusing on building the customer digital migration experience, and successfully onboarded traditional customers on digital platforms• Managed a team of high performing individual project analysts• Worked with both business and IT stakeholders to prioritize requirements, build business cases and sought approvals from sponsors for enhancements• Formulated the concept and managed the development of an internal staff digital rewards app for the department, setting the structure for a bank-wide staff gamification drive Show less Final Rotation of Graduate Associate Programme• Evaluated the Consumer Banking Operations manual processes and digitized high effort ones by creating SAS scripts, improving productivity and ensuring accuracy• Mapped out the bank’s cheque landscape to identify opportunity areas for digitization through customer and merchant migration to straight-through payment channels• Performed demand analysis at the Customer Centre and Consumer Banking Operations level to understand patterns and identify irregular surges in demand for improving campaign design Show less Second Rotation of Graduate Associate Programme - Project Team for Acquisition of Societe Generale Private Bank Asia• Managed various stakeholders across the Wealth Management Operations team, ensuring successful completion of milestone activities• Analysed the data quality of incoming data and engaged stakeholders to understand critical data fields which require reconciliation and designed templates which allowed 100% reconciliation of all the incoming Operations data, saving huge manual efforts while ensuring data accuracy• Designed and verified the Project Runbook, detailing all activities to be performed during actual data migration• Managed the activities during dry-runs and cut-over, updating the project lead on progress of Operations workstream within a tight timeline• Budget management to ensure that all costs are accounted for and resolve any discrepancies• Managed key tasks such as custodian account opening and fee collection to ensure that they are completed effectively Show less First Rotation of Graduate Associate Programme• Led the digital accounts and e-Statement conversion exercise for staff as part of bank’s paperless initiative• Represented Customer Centre as a key stakeholder in project teams in driving bank-wide digital initiatives to reduce failure demand, achieving 16% above targets for strategic cost management• Co-led and managed the Staff Hotline migration project to integrate an existing dedicated hotline for staff into the Centre’s infrastructure, gaining better efficiencies• Analyzed call volumes and patterns using MS Excel and Access and reported to management to gather insights on call drivers and predict future demand, achieving service level targets Show less

  • Senior Associate, Digital Transformation - Customer Experience

    Sept 2015 - Jun 2017

  • Associate, Operations Intelligence - Consumer Banking

    Dec 2014 - Sept 2015

  • Analyst, Business Integration - Private Banking

    Jul 2014 - Dec 2014

  • Analyst, Business Intelligence - Customer Experience

    Jul 2013 - Jul 2014
• 

  OCBC

  Jun 2017 - Aug 2018

  Assistant Vice President, Business Transformation - Consumer Financial Services

  • Led the end-to-end implementation of facial recognition at branches for customer service delight (the first bank in Singapore to do so), including vendor management, process and UX design

• 

  Procter & Gamble

  Oct 2018 - now

  • Lead the Global Analyst Toolkit team• Empower global data analysts to deliver business analysis with vastly improved productivity and advanced insights through leading data tools and automation services such as KNIME, Power BI, Tableau, Python and Power Automate• Lead the adoption of AutoML platform in P&G and provide thought leadership on its value in the company, increasing productivity and generating >2X returns in supervised learning use cases• Build capability of >300 IT analysts and global IT Products organization by leading upskilling and continuous learning programs to advance business analytics and Data Science knowledge Show less

  • Senior IT Digital Product Manager, Data & Analytics

    Oct 2018 - now

  • Global Financial Audit Solution Manager

    Oct 2018 - Nov 2019