Oumaima Bouallagui

Experience

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  Laboratoire de bactériologie et banque du sang

  Jul 2013 - Jul 2013

  Intern

  • Performed blood grouping.• Prepared bacterial culture media.• Counted bacteria on Malassez slides.

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  SOSTEM

  Jul 2015 - Jul 2015

  Intern

  • Conducted microbiological and physicochemical studies applied to mineral water.

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  IEEE

  Sept 2015 - Sept 2019

  Membre

  • Participation in various events.• Mastery of group work.

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  Abida

  Jul 2016 - Jul 2016

  Intern

  • Monitoring production and performing quality control on canned double-concentrated tomato paste, Méchouia salad, and pizza sauce.

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  Grande Fabrique De Confiserie Orientale

  Feb 2017 - Jul 2017

  Quality Engineering Intern

  Final Year Project: ISO 22000/2005: Monitoring and Auditing at G.F.C.O.• Applied theoretical knowledge from QHSE courses at INSAT and AQI private training to real-world practices.• Assessed the current situation and developed strategies to resolve identified issues using checklists.• Reviewed and evaluated the application of PRPs from the year of certification (2014) until June 2017.• Verified the compliance of company processes, personnel, and relationships with ISO 22000/2005 standards.• Conducted an internal audit to identify and classify both conformities and non-conformities.• Developed an effective action plan to address non-conformities and improve quality.• Contributed to the company’s successful re-certification in July 2017 through thorough auditing and corrective actions. Show less

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  Centre Méditerranéen d'Analyses

  Apr 2018 - Mar 2020

  Quality Management Officer

  • Oversaw the Quality Management System (QMS) in accordance with ISO 17025 standards, ensuring compliance and continuous improvement.• Led the transition project towards the 2017 version of ISO 17025, coordinating efforts to align processes with the updated standards.• Managed the quality review of physico-chemical and microbiological analysis reports across three matrices (Water, Soil, and Air).• Addressed non-conformities (NC) and customer complaints, ensuring the implementation of corrective actions and preventive measures (CAPA).• Conducted internal and external audits to evaluate system effectiveness and compliance with quality standards. Show less

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  TotalEnergies

  Mar 2021 - Jul 2021

  Quality Assurance Intern

  • Assisted and supported the company in achieving ISO 9001:2015 certification, specifically focusing on the quality control of automotive fuels.• Collaborated with the team to ensure compliance with ISO 9001 standards and facilitated the implementation of necessary improvements.

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  Geotechnical and Concentrate Laboratory

  Sept 2021 - Apr 2022

  Quality Manager

  • Led the Quality Management System (QMS) process, overseeing objective tracking, KPI calculations, and performance data collection from various process owners.• Ensured compliance with regulatory, legal, and normative requirements while conducting continuous risk assessments and evaluations through structured matrices.• Identified internal and external challenges, addressed stakeholder expectations, and managed customer feedback to drive continuous improvement.• Monitored and advanced corrective, preventive, and curative action plans, ensuring timely resolution and system optimization.• Managed the document control system, planned internal audits, and updated quality dashboards as necessary.• Supervised Human Resources processes, including personnel file management, training needs assessment and planning, training effectiveness evaluation, and recruitment process oversight.• Served as a backup for the Logistics Process Owner, defining and implementing quality control plans for product and service procurement.• Managed supplier communication, approved purchase requests, and maintained an up-to-date list of qualified vendors.• Led supplier and service provider evaluations while overseeing preventive and corrective equipment maintenance.• Maintained comprehensive equipment records, including lifecycle documentation, user manuals, calibration certificates, and compliance reports. Show less

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  Orange

  Apr 2023 - Sept 2023

  Intern Project Manager for Customer Experience

  • Organized and led brainstorming workshops to effectively gather customer pain points related to the ERM Mobile Offer, fostering collaboration and idea generation.• Spearheaded initiatives aimed at enhancing staff knowledge about marketed enterprise offers, resulting in improved customer interactions and service delivery.• Utilized the DMAIC approach to systematically identify and resolve issues, ensuring a structured framework for continuous improvement.• Managed the comprehensive end-to-end testing process for the "Scheduled Works Test" in response to the shutdown of the FDW tool and transition to the SWAN system.• Collaborated closely with customer advisors and case managers to identify information system anomalies for VIP clients, ensuring the delivery of a superior customer experience while obtaining my Yellow Belt certification through validation from a black belt coach. Show less

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  XPO Logistics Europe

  Feb 2024 - Jul 2024

  QSE Facilitator

  • Facilitated safety briefings, quality meetings, dock reviews, and safety behavioral visits to enhance employee understanding and commitment to safety protocols.• Conducted monthly R.O.N.D.S (Tidying, Order, Cleaning, Discipline, Safety) audits, ensuring that the safety of team members and the quality of warehouse operations were consistently upheld.• Prepared detailed carbon footprint and performance reports for major clients, including Bosch and Valeo, showcasing our dedication to sustainability and operational performance.• Managed customer platforms designed to effectively handle complaints and disputes, ensuring swift resolutions and maintaining high levels of customer satisfaction.• Participated in monthly client meetings to review performance metrics, celebrate achievements, and collaboratively set new goals and improvement actions while also training new hires and interns on QSSE policies. Show less

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  AGIL Energy TUNISIE

  Oct 2024 - Feb 2025

  Quality Assurance Engineer

  • Ensure the Quality Management System (QMS) consistently aligns with ISO 9001 standards through detailed self-assessments and continuous monitoring.• Promote awareness among process owners regarding the importance of complaint logging as a critical element of quality improvement initiatives.• Oversee the implementation of Corrective and Preventive Actions (CAPA) to address non-conformities and enhance operational efficiency.• Conduct internal ISO 9001 audits at airport fuel depots, including Tunis Carthage and Tozeur, to verify compliance with quality standards and identify areas for improvement.• Prepare comprehensive semi-annual management reviews, incorporating data collection, activity follow-ups, and KPI evaluations to support informed decision-making by management. Show less