Fred Hotchkiss

Experience

• 

  IBM

  Jan 1991 - Jan 2014

  Oversaw all non-personnel management aspects of MMIO service offering including sizing and implementing new business opportunities. Led team of 20+ generalist members in Rochester, NY and Bangalore, India. The team was comprised of Linux, Unix,Windows and iSeries admins performing monitoring and level 2 support across the Mid Market managed services account portfolio. The team was also responsible for providing support for the Virtual Desktop Infrastructure accounts and IBM SCE and SCE+ Cloud offerings.• Collaborated with Technical Solution architects to grow MMIO total account portfolio, and revenue 200% while serving as analyst.• Led project that identified and reduced overall alerts and incident tickets across MMIO account portfolio. Results as high as 96% reduction in alerts for assigned account.• Provided project management support as interface for transition of ICCE, Newel Rubbermaid and MillerCoors midrange operations support to IBM Global Services. Transitioned all contracted monitoring responsibilities from multiple external teams to MMIO successfully and on time.• Designed monthly metrics package for management review that highlighted benefits and effectiveness of MMIO team.• Acted as interface for the IBM Tivoli Monitoring cutover for MMIO on MillerCoors account. Provided more customizable monitoring solution for customer. While increasing actual monitoring points, number of false and nuisance alerts across account decreased, reducing alerts to MMIO from 9K+ tickets to <300. • Maintained SOX and KCO audit readiness for MMIO functions, successfully passing all audits that division participated in across accounts. Show less Performed system administration (i5, iSeries, AS/400, HMC, windows integration) tasks for assigned customers Planned, documented and coordinated 75+ hardware / software upgrades during tenure.• Migrated multiple customer iSeries servers to new virtualized i5 servers using micro-partitioning with uncapped CPU resources that enabled customer to utilize all available CPU resources.• Managed project for 2007 daylight saving time change, identified and coordinated patch remediation rollout for 812 servers across 76 IBMGS customers with no adverse impact on servers / customers with this time change. Awarded IBM Bravo award by Project Executive.• Implemented windows integration for IBMGS infrastructure account. Installed 4 IXS windows 2003 servers using virtual disk and existing iSeries hardware that provided lower TCO.• Created, planned and live-tested multiple disaster recovery implementations for iSeries customers. Demonstrated technical ability and company’s dedication to providing business continuity.• Designed, planned and implemented Best/1 Visualizer performance reporting across all IBMGS – Service Delivery Center North customers. This standardized solution not only ensured uniform performance reporting but consolidated data and reporting for all accounts to 1 tool and 1 focal point eliminating costs for multiple tools and extensive manpower.• Served as member of Rochester, NY IBMGS AS/400 Center of Competency. Team was recognized as leaders for AS/400 managed service delivery within Global Services organization, setting standards for processes, system management and tools to be used for delivering services for AS/400 customers.• Authored IBM Global Services AS/400 Center of Competency Performance and Capacity Management documentation. Provided guidelines for Global Service AS/400 administrators of best practices for system monitoring.• Recognized as IBM Certified Specialist and AS/400 Associate System Administrator. Show less

  • Mid Market Integrated Operations (MMIO) Analyst / Architect

    Jan 2008 - Jan 2014

  • iSeries System Engineer

    Jan 1994 - Jan 2008

  • Technical Support Specialist

    Jan 1991 - Jan 1994
• 

  IBM

  May 2014 - Nov 2015

  Enterprise IT Administrator

  Enterprise IT Administrator, ICSLD Tools Team Designed and implemented Event Monitoring solutions utilizing IBM Systems Director, ServersAlive and HP Systems Insight Manager for assigned accounts in the Small/Medium Business Infrastructure account Portfolio.

• 

  Verizon Media

  Jul 2016 - Sept 2021

  Incident Manager