Angela Duma

Experience

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  Pall Life Sciences

  Jan 2001 - Jan 2006

  • Part of the research team developing and validating new medical devices and testing protein immobilization kit products • Performed medical devices quality testing. Assured compliance with quality policies, GMP, FDA and ISO regulations.• Used statistical process control methods in product testing and projects meant to reduce process variation. • Involved with engineering group in experimental design and product/process validation and new product creation. Led process changes which improved product safety.

  • Product development lab assistant (graduate student co-op)

    Jan 2005 - Jan 2006

  • Quality tester

    Jan 2001 - Jan 2006
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  Pfizer

  Jan 2006 - Jan 2007

  Scientist II (contract position)

  • Responsible for relationship with Chinese Contract Research Organization for discovery of new chemical compounds for new drug development to assure project progress and performance per commitments.• Managed tracking and archiving of numerous simultaneous projects involving a large number of scientists.• Registered new compounds in Pfizer regulatory database with high accuracy, diligence, and timeliness.

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  ProQuest

  Jan 2007 - Dec 2018

  • Led definition of pharmacovigilance consulting service. Owned resourcing, revenue, and margin targets.• Led operations of the global team of employees and contractors providing biomedical literature review for drug safety with stringent timeliness and quality requirements to multiple pharma/biotech customers. • Supported executive business decisions to scale up service operation with revenue analyses, pricing, and staffing modeling and operationalized new service offerings. Improved existing services year after year.• Managed team of 20 FTEs and part-time employees and contractors distributed globally, remotely. Hired numerous team members, coached, and achieved a highly performant, cohesive, and stable team.• Leveraged technology to assure successful oversight of team’s activities, including productivity and quality, delivery against SLAs, and reporting to business leadership. Show less • Managed global team of employees and contractors, deliver literature review services for drug safety, and assure day-to-day smooth operation with respect to customer requirements and key performance indicators.• Coached team and addressed gaps in team’s ability to meet stated and emerging customer needs. • Interfaced with customers on a regular basis to provide and receive feedback regarding the literature review operations. • Actively identified opportunities to improve efficiency and effectiveness of operations.• Used data to drive results. Work cross-functionally to resolve critical operational issues. Show less • Led content acquisition and manufacturing operations providing leading content collections in science / technology and humanities to universities, government, public libraries, and corporate customers.• Managed multiple teams working on research and historical collections archiving, digitizing, adding value to content via expert indexing and tagging. • Optimized staffing assignment to allow delivery of numerous products on different schedules. Developed metrics and tools to engage staff and monitor performance. Show less

  • Sr. Manager of Operations and Analysis

    Feb 2017 - Dec 2018

  • Manager of Operations and Analysis

    Jan 2014 - Jan 2017

  • Supervisor, Content Operations

    Jan 2010 - Jan 2014

  • Science and Engineering Editor II

    Jan 2007 - Jan 2010
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  Clarivate

  Jan 2019 - now

  Product Manager Lead for Pharmacovigilance software (Drug Safety Triager)

  • Own product strategy and roadmap definition of GxP validated pharmacovigilance workflow software in alignment with business strategy and goals. • Pivoted line of products towards sustained growth by building strong differentiation with features such as machine learning, and integration with downstream and upstream processes. Innovated product with pharma customers and for pharma customers • Own product profitability and the growth strategy. Author business cases informed by Impact – Opportunity assessments by having intimate understanding of key pharmacovigilance use cases and regulations. • Support Sales maintain a healthy new business pipeline and reinforce relationships with existing customers.• Lead team of developers, QA, system analyst, UX designer. Manage the development and launch of new features and functionality. Oversee user and functional requirements specifications and agile epics. Assure development efforts solve real target user and buyer pain points to achieve product-market fit.• Drive multifunctional team effort to plan and deliver product on time for customer implementations. Make trade-off decisions between implementation and functionality. • Lead focus groups, customer surveys, and user feedback sessions to ensure user-centered design, increase brand awareness and value. Used metrics and analytics to monitor product performance and success. • Develop launch packages including pricing and product bundling options. Partner with marketing to develop product promotion materials for sales, trained customer experience and sales teams. • Create and deliver effective and persuasive presentations tailored to internal stakeholders to obtain buy-in and alignment. Externally, presented at industry events demonstrating thought leadership. Authored numerous RFP/RFI responses and represented business in bid-defense meetings. Show less