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Luis Dos Santos

Luis Dos Santos

Assistant Store Manager

Followers of Luis Dos Santos541 followers
location of Luis Dos SantosProvidence, Rhode Island, United States

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  • Timeline

  • About me

    Customer Success Manager

  • Education

    • Community College of Rhode Island

      2010 - 2013
      Associate’s Degree General Studies

      Activities and Societies: Collegiate Distributive Education Club of America LEADERSHIP ACTIVITIES:Distributive Education Club of America (Collegiate DECA)​ Marketing and Community Service Chair, CCRI Liston Campus ChapterSeptember 2013 – December 2013• Competed at Collegiate Leadership Academy in New York City • Actively fundraise in local business community• Assisted club with on campus marketing and communication• Participated in various types of community service at the Alzheimer’s Association and R.I. Food Bank

    • Bryant University

      2014 - 2015
      Bachelor’s Degree Business Administration with a concentration in Management

      Activities and Societies: Collegiate Distributive Education Club of America, Commuter Connection, Intramural Outdoor Soccer, C2C, Bryant Debaters ACTIVITIES/AWARDS:Distributive Education Club of America (Collegiate DECA)​ Member, Bryant University ChapterJanuary 2014 – December 2015• 1st Place in Hospitality and Culinary field at Collegiate Leadership Academy in New York City• 2nd Place in Retail Management field at the Regional Competition, Johnson and Wales• 3rd Place in Human Resource Management field at the Regional Competition, Johnson and Wales• Competed at the International Career Development Conference… Show more ACTIVITIES/AWARDS:Distributive Education Club of America (Collegiate DECA)​ Member, Bryant University ChapterJanuary 2014 – December 2015• 1st Place in Hospitality and Culinary field at Collegiate Leadership Academy in New York City• 2nd Place in Retail Management field at the Regional Competition, Johnson and Wales• 3rd Place in Human Resource Management field at the Regional Competition, Johnson and Wales• Competed at the International Career Development Conference in Washington DC Show less

  • Experience

    • Cyber Hebraico

      Sept 2009 - Jan 2010
      Assistant Store Manager

      • Coordinated operations of the company• In-charge of direct sales of company merchandise• Increased sales approximately 50 percent• Trained and assisted new employees• Developed a plan to convert wastepaper into reusable paper through recycling

    • Community College of Rhode Island

      Jan 2011 - May 2016

      • Managed and oversaw the academic computer lab• Supervised the academic computer lab student assistants• Presented orientations to teach CCRI’s web based utilities• Answered phone/questions for Service Desk• Offered classroom support using A.V. equipment for presentations and lectures• Created a Daily Shift Report template being used in the lab • Provided software and email support to students• Troubleshoot hardware issues and assign trouble tickets• Assisted students with the use of Microsoft Office 2013

      • Lab Staff Assistant

        Jan 2014 - May 2016

      • Lab Student Assistant

        Jan 2011 - Dec 2013

    • Bridgestone

      May 2016 - Jul 2016
      Store Manager Trainee

      • Answered customers queries regarding merchandise and checking prices• Managed cash drawers and cash pick-ups• Completed monetary deposits • Overcome CFNA Credit Card objections

    • RSi an IRI Company

      Aug 2016 - Jan 2023

      - Own and support the process for managing incoming customer inquiries- Identify efficiency opportunities, including solution implementation-Coordinate the onboarding of new Customer Success Analysts- Serve as cross-functional stakeholder for new RSi initiatives • Research and diagnose complex customer inquiries • Assist customers with using the RSI suite of products• Develop process documentation that can be leveraged by members of the Customer Success Center• Collaborate in cross-functional projects to drive new RSi initiatives • Serve as business stakeholder for new product enhancements• Assist in new Customer Success Center employee training

      • Senior Customer Success Analyst

        Feb 2022 - Jan 2023

      • Customer Success Analyst

        Aug 2016 - Feb 2022

    • Circana

      Feb 2023 - now
      Customer Success Manager

      Lead a team of customer-facing Analyst across global customer base, responsible for client health and adoption- Resource planning and recruitment - Customer relationship management- Coordination and prioritization of strategic projects and initiatives- Proactively coach team enabling positive career growth

  • Licenses & Certifications

    • Workplace Harassment Prevention for Staff (2013)

      United Educators
      Dec 2013
      View certificate certificate

  • Honors & Awards

    • Awarded to Luis Dos Santos
      Dean's List Bryant University Dec 2015 I was a recipient of this academic achievement (GPA above 3.20) in Fall 2015.
    • Awarded to Luis Dos Santos
      Black and Gold Scholorship Bryant University Jan 2014 I have been a recipient of an institutional grant by Bryant University since my enrollment in January 2014 as a full-time undergraduate student.
    • Awarded to Luis Dos Santos
      Dean's List Community College of Rhode Island Dec 2013 I was a recipient of this academic achievement (GPA above 3.20) in Fall 2013.
    • Awarded to Luis Dos Santos
      Dean's List Community College of Rhode Island May 2013 I was a recipient of this academic achievement (GPA above 3.20) in Spring 2013.
    • Awarded to Luis Dos Santos
      Dean's List Community College of Rhode Island Dec 2012 I was a recipient of this academic achievement (GPA above 3.20) in Fall 2012.

  • Volunteer Experience

    • Participant and Donor

      Issued by Adoption Rhode Island on Oct 2013
      Adoption Rhode IslandAssociated with Luis Dos Santos

    • In-house food-sorting asssistant

      Issued by Rhode Island Community Food Bank on Nov 2013
      Rhode Island Community Food BankAssociated with Luis Dos Santos

    • In-house food-sorting assistant

      Issued by Rhode Island Community Food Bank on Jan 2014
      Rhode Island Community Food BankAssociated with Luis Dos Santos

    • Office help

      Issued by Alzheimer's Association, R.I. Chapter on Apr 2013
      Alzheimer's Association, R.I. ChapterAssociated with Luis Dos Santos