Whitney Caldwell

Experience

• 

  Hollywood Tans

  Apr 2007 - Jul 2007

  Assistant Manager

  • Independently open, closed and ran salon • Sold memberships to customers and handled store’s accounting• Consistently met daily sales goals

• 

  South Coast Copy Systems

  Jul 2007 - Feb 2008

  Office Support

  • Streamlined office efficiency• Maintained and updated database systems of clients and products, filing, and mailing• Created sales advertisements, and reviewed files, records, and other documents to obtain information to respond to requests

• 

  Bally Total Fitness

  Mar 2008 - Aug 2008

  Receptionist

  • Checked in members and handled customer service issues • Sold performance products and handled membership payments

• 

  Darque Tan

  Dec 2009 - Apr 2013

  Manager

  • Independently managed salon with 4 employees, completed weekly deposits and schedules, trained new staff, and planned customer appreciation days and in-store promotions • Analyzed sales statistics and consistently met and exceeded daily retail and membership goals

• 

  Heritage Group Homes

  Sept 2010 - Dec 2010

  Child Care Worker

  • Provided complete care for 6 teenager residents in a group home• Kept accurate files of hourly activities, behaviors, medications, and nutrition• Assisted with daily living matters such as dispersing medication, hygienic practices, and cooking nutritionally conscious meals• Taught independent living skills and redirection while providing emotional support

• 

  Irvine Adult Day Health Services

  Apr 2011 - Apr 2012

  Activities Coordinator

  • Implemented and led programs and activities designed to enhance participant’s highest practicable level of physical, mental, and psychosocial well-being in a healthcare setting, while ensuring regulatory compliance• Achieved financial goals through effective administration of recreational non-profit budget• Assessed and documented Interpersonal Care Plans, quarterly progress notes, and daily activity records of 80 participants

• 

  Nordstromrack.com | HauteLook, a Nordstrom Company

  Nov 2012 - Nov 2016

  • Handled high priority escalations and executive level requests, managed social media accounts, assisted with international carrier issues, and key liaison for cross-dock inventory facility • Oversaw multiple projects across all phases of development• Established key performance indicators, standard operating procedures, and manual of operations that resulted in creating new metrics for the Escalation Management department • Reduced operating costs by $7 million by implementing plans to reduce refunding and credits issued • Analyzed data and statistical information to identify problematic trends and root causes to improve business operations • Trained, coached, and mentored to promote the development of a skilled and high-performance team Show less

  • Escalation Management Team- Premier Services

    Jan 2016 - Nov 2016

  • Logistics Coordinator

    Apr 2014 - Jan 2016

  • Member Care Representative

    Nov 2012 - Apr 2014
• 

  Olivers

  Nov 2016 - Sept 2021

  • Managed customer service team, returns processing team, wholesale accounts, and key liaison for 3PL warehouse• Established key performance indicators, standard operating procedures, and manual of operations that resulted in creating new metrics and monthly reporting for the customer service department • Consistently looked for opportunities to streamline and improve working efficiencies• Developed and oversaw retail production calendar to streamline process, meet project milestones, and identify delays to improve future processes• Responsible for management and execution of multiple projects completed in 2-month sprints Show less

  • Customer Experience and Operations Manager

    Jan 2020 - Sept 2021

  • Customer Experience and Operations Associate

    Nov 2016 - Jan 2020
• 

  ECOM DEPARTMENT

  Sept 2021 - Jul 2023

  • Led and managed a diverse portfolio of projects at a Shopify Development agency, working with multiple clients to deliver successful outcomes• Collaborated closely with clients to define project requirements, objectives, and timelines, and maintained open communication to align with their business goals• Translated client requirements to cross-functional teams of designers, developers, and QA specialists to ensure efficient coordination and adherence to project milestones• Helped improve ROAS from 1.47 to 4.5 within a quarter for a client by optimizing their store theme, enhancing brand visibility, and simplifying product, collection, and home pages• Implemented agile project management methodologies, enabling quick adaptability to changing client needs and optimizing team performance• Oversaw monthly maintenance work for various Shopify stores while addressing issues promptly, and providing ongoing support to enhance website functionality and user experience• Strove for timely delivery of all projects while adhering to the defined scope and budget and promptly communicated timeline changes to the client• Maintained accurate project documentation, including timelines, budgets, and resource allocation, ensuring transparent reporting and facilitating future reference• Worked with other project managers to implement process improvements to streamline workflows, resulting in enhanced project efficiency and increased client satisfaction• Led the end-to-end product development lifecycle for a Shopify Theme to be featured on the Shopify Theme Store Show less

  • Lead Project Manager

    Jan 2023 - Jul 2023

  • Project Manager

    Sept 2021 - Jan 2023
• 

  Chelsea & Rachel Co.

  Aug 2023 - now

  • Director of Client Services

    Jun 2024 - now

  • Senior Project Manager

    Jan 2024 - Jun 2024

  • Project Manager

    Aug 2023 - Jan 2024