David Beavers

Experience

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  Toys R Us

  Aug 2007 - Dec 2007

  Electronics Product Advisor

  Seasonal PositionPromoted to "Product Advisor" in the electronics department within two weeks of employment.Assisting potential customers with product information.Assisting with Point-of-Sale and cashier duties.Ensuring the aisles and product shelves were neat, clean and organized.Acted as a Team Lead during the largest sale day of the year (Black Friday)Unloading and restocking new product.

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  Hastings Entertainment

  Mar 2008 - Mar 2009

  Customer Service Representative

  Cross-trained in all departments.Assisted in the remodel of the Flagstaff, AZ Hastings in July of 2008.Assisted in building a temporary location for the Flagstaff, AZ Hastings in January, 2009 after a snowstorm caused the building to collapse. Temporary location move and set up was completed before the expected completion date, and under budget. Received a personal letter of recommendation from the District Manager.

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  Safety Services Company

  Apr 2009 - Mar 2016

  Research, Development and Implementation of compliant Health, Safety and Environmental policies for a diverse field of organizations and businesses, with focus on Gas, Oil, Petroleum and Energy industries, for North America, the United Kingdom, and Australia.Act as a liaison between Safety Services Company and high-profile clients in developing highly customized safety material for the ever-changing needs of both large and growing companies.Assist clients with self-audits of safety programs and policies, and creating mitigation strategies with quantifiable target dates and goals for completion.Assist clients reach the maximum score possible with a multitude of third-party auditors and regulatory agencies.Train internal employees on OSHA regulations and product knowledge.Strategic consulting in multiple departments within the organization for better flow of production and customer service.100% customer retention rate and client paid rate on all sales. Show less Time divided 50% between Team Lead duties and Technical Writing duties.Assisted in supervising a rapidly expanding department with focus on providing exceptional customer service, research and development, and third party qualification assistance.Personally worked with clients to reach maximum compliance with a multitude of third-party auditors and regulatory agencies to ensure their ability to win contracts and job bids.Reviewed and revised current safety policies, customer safety materials, and developed new safety training material and policies.Communicated with clients worker’s compensation and insurance companies, and assisted clients with occupational health and safety statistical data entry and recording.Identified new opportunities for safety in the workplace, and developed multi-million dollar selling products.Reviewed clients OSHA 300/300A logs for inconsistencies and verification that all incidents listed were recordable accidents and revised as necessary. Show less

  • Manual Department Supervisor

    Jan 2016 - Mar 2016

  • Technical Writer

    Jan 2014 - Dec 2015

  • Team Lead

    Apr 2009 - Jan 2014
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  Microchip Technology Inc.

  Mar 2016 - Jun 2017

  Corporate Sales Support for Japan, ASEAN, India, South Pacific, and Korea. Global sales support for Schneider Electric.Compile Global Reports for Regional and Corporate Status-To-Target, Corporate Backlog, and Holds for corporate use.Enabled document control for Global Sales Support training material, including developing new material and reformatting documentation for continuity throughout the company on a worldwide scale.Created a 300 page software user guide for Microchip Technology, which is now currently being used globally.Acted as a liaison between Field Sales and all other divisions of the organization, determining prioritization of issues and driving urgency to resolve escalations quickly and effectively. Show less

  • Global Sales Support Representative - Distribution Specialist

    May 2017 - Jun 2017

  • Area Account Representative / Technical Writer

    Mar 2016 - May 2017
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  Safety Services Company

  Jan 2019 - May 2019

  Learning Management Systems Administrator

  Tech support and customer service for the E-Learning Department using the Moodle LMS Platform. Handled escalations and accounts requiring a higher level of customer service for customer retention. Directly contacted customers and internal employees regarding changes to account statuses, updates on employee training, and answered questions in regards to OSHA regulation changes and training requirements. Compiled reports and delegated work for a team of 3 LMS Administrators utiliing SalesForce CRM. Trained new employees and developed Standard Operating Procedures for all departmental functions. Show less

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  James River Insurance Company

  Jun 2019 - Nov 2019

  Collision Claims Associate
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  Adecco

  Dec 2019 - Jan 2021

  Rider Support Agent
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  Cognizant

  Feb 2021 - Aug 2024

  Managed communications between Cognizant and client stakeholders, including formal reporting of Service Level Agreements and Key Performance Indicators, cascading relevant information to supporting teams.Maintained a SME level of understanding of the client’s product and support workflows.Monitored all SLA/KPIs, provided analysis into shortfalls, trends, and root cause analysis while escalating focuses to appropriate teams and leading process improvements.Coordinated between all teams including extended shared teams, such as HR, recruiting, training, and other backend supporting teams.Performed internal audits of QA data, such as calculation formulas, rubric scoring methods, and data outputs for confidence and data integrity.Implemented a feedback management system for immediate agent quality assurance feedback.Acted as a hiring manager for the Rider Support department, including reviewing potential hires resumes and performing virtual and on-site interviews. Show less

  • Team Manager

    Dec 2023 - Aug 2024

  • Workflow Lead

    Jun 2022 - Dec 2023

  • Subject Matter Expert

    May 2021 - Jun 2022

  • Quality Assurance Analyst

    Feb 2021 - Apr 2021
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  Honeywell

  Aug 2024 - now

  Procurement Buyer I