Jeremy Tarwater

Experience

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  AMG / Red Cedar Services

  Jun 2012 - Apr 2016

  Collections Specialist

  I had the opportunity to contribute to the success of the organization in two key areas: collections and training. I skillfully negotiated repayment of delinquent payday loans, making 250-300 daily calls using an automated dialer. Through effective communication and negotiation skills, I successfully facilitated the repayment process, resolving the majority of delinquent accounts.In addition to collections, I conducted comprehensive inbound training, equipping team members with exceptional customer service skills. Mentoring a diverse group, I drove performance improvement, resulting in a 30% increase in customer satisfaction scores. I led a collaborative team, fostering a positive work environment through effective communication and teamwork. By recognizing individual strengths, promoting open dialogue, and encouraging cooperation, I enhanced team cohesion and satisfaction, resulting in improved productivity and exceptional customer service outcomes.Key Accomplishments:⦁ Exceeded expectations by surpassing targets and earning bonus commissions in 45 out of 47 months.⦁ Consistently outshined 105 agents as the top performer for an impressive streak of 17 months.⦁ Achieved an exceptional milestone within the company by setting a record for collecting the highest monthly amount among final collections collectors. Show less

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  Bank of England Mortgage

  Apr 2016 - Jul 2017

  Senior Loan Officer

  As Senior Loan Officer, I forged strong client relationships and delivered exceptional service throughout the mortgage process. Through proactive outreach, I consistently made over 100 phone calls daily to engage leads interested in refinancing or purchasing a new home, resulting in a high volume of customer engagement and successful lead conversion, driving the expansion of my client base.In my role, I carefully collected and processed client applications, ensuring accuracy for efficient underwriting review and a seamless loan approval process. Building and maintaining a robust book of business, approximately 36% of my portfolio consisted of repeat clients, highlighting my exceptional client retention skills and ability to foster long-term relationships.I collaborated closely with underwriters, processors, and stakeholders to streamline the loan approval process, exceeding industry standards with our average closing time. Delivering exceptional customer service, I promptly addressed client inquiries, provided clear explanations of loan terms, and guided clients through the mortgage process, resulting in a high customer satisfaction rating.Key Accomplishments:⦁ Achieved an outstanding monthly funding average of over $1.3 Million within the first 90 days, recognized as the Bank of England's Top Loan Officer of the Month for an impressive 10 out of 15 months at the Overland Park, KS Branch.⦁ Sustained exceptional performance with a consistent monthly funding average of over $1.25 million after the initial 60 days. Show less

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  BayFirst

  Jul 2017 - Jul 2022

  VP & Sales Manager

  I had the privilege of leading a dedicated sales team ranging from 5 to 30 employees. I oversaw their hiring, and supervision, creating a cohesive team environment that drives optimal performance. Implementing effective lead-generation strategies, including targeted marketing mailers, email drip campaigns, and SMS messaging campaigns, we have significantly increased customer engagement and conversions, expanding our customer base and strengthening relationships with existing clients.One of my key achievements has been streamlining the loan pipeline management process, ensuring timely closings, and delivering exceptional customer service. By implementing efficient systems and processes, we have been able to exceed customer expectations and provide a seamless experience throughout the loan process. Recognizing the importance of ongoing development, I have conducted comprehensive training programs for newly hired employees. By equipping them with the necessary knowledge and skills, we have built a high-performing team that consistently delivers exceptional results.As a Top Producer, I consistently surpassed sales targets and played a pivotal role in driving the organization's success. Through strategic planning, effective communication, and a customer-centric approach, I cultivated strong client relationships and generated substantial revenue for the company.Key Accomplishments:⦁ Established/led the bank's inaugural direct-to-consumer division, funding 2,300+ loans totaling $675M in volume over 5 years.⦁ Achieved top-performing branch status for 2 out of 5 years and received the President's Club Award 3 times (2018, 2019, 2020) for being among the top 10% of originators in funded volume.⦁ Recognized with 5 nominations for the Pinnacle Award and received the award once, highlighting continued excellence and contributions to the industry. Show less

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  Mutual of Omaha Mortgage

  Jul 2022 - Oct 2023

  Sales Manager

  As Sales Manager, I am leading a dynamic team of Loan Officers, providing them with guidance and support to drive their daily success and exceed targets. By efficiently managing the branch's loan pipeline, optimizing loan processing, and ensuring timely closings, I consistently deliver exceptional customer service and satisfaction.One of my key contributions is the development and implementation of extensive training programs for newly onboarded employees. This empowered new employees enabling me to build a competent team. As a producer, I consistently exceed sales targets, driving the overall success of my team and the organization.I take great pride in my ability to foster a positive and collaborative work environment, where each team member feels motivated and supported to achieve their best. I am driven by a passion for excellence and continuously strive to enhance my skills and knowledge in the ever-evolving mortgage industry. Show less

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  First Community Mortgage

  Nov 2023 - now

  Production Manager