Jon Lukin, MSOD

Experience

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  Spaulding Rehabilitation Hospital

  May 2013 - Apr 2014

  Quality Associate

  Key Results: - Managed GRC migration including documentation and alignment of policies across six hospitals. - Prepared and coordinated six hospitals through regulatory surveys, averaging 2 findings per hospital.

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  Gaylord Specialty Healthcare

  Sept 2014 - Sept 2015

  - Identified and optimized operational processes to improve patient access rate by 37% YOY.- Designed and facilitated a four-part High-Reliability Organization Leadership training program for125 supervisors to improve safety mindset and communication.

  • Quality Coordinator and Outcomes Analyst

    Jul 2015 - Sept 2015

  • Outcomes Analyst

    Sept 2014 - Jul 2015
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  Dana-Farber Cancer Institute

  Oct 2015 - Jan 2018

  Led assessment and development of whole-system quality and performance improvement program at the intersection of Dana-Farber Cancer Institute, Boston Children's Hospital, and Brigham and Women's hospitals. - Managed executive priorities and communications during the dissolution and reintegration of a three-hospital partnership.- Developed multifactor diagnosis treatment pathways for every type and stage of cancer, enabling the highest quality care for every patient within the system by managing research and project teams. Show less Led challenging, fast-paced patient safety and process improvement projects to enhance the hospital system’s regulatory compliance program. - Increased patient’s next-day access rate by 37% by assessing current and designing new processes.- Conducted training needs analyses for complex audiences, collaborated laterally and vertically, and used on the job coaching to promote compliance for hospital accreditation.- Set new benchmark for training by developing a triennial training and education program on regulatory standards and patient safety protocol.- Identified gaps in compliance across hospital services and initiated project team to return to compliance. Show less

  • Program Manager, Hospital Quality

    Nov 2016 - Jan 2018

  • Project Manager, Clinical Regulatory Compliance

    Oct 2015 - Nov 2016
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  Lukin Consulting

  Jan 2017 - Aug 2019

  Organization Development Consultant

  Key Results: - Developed and implemented a quality improvement coaching program to pair with the organization's long-standing process improvement program. - Increased collaboration across global regions of luxury fashion brand by managing digital transformation, including change management and communications. - Thought partner and coach for founders and teams to align foundational culture, strategy and talent, and identify needs required for rapid growth strategy.

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  Adventist Health

  Nov 2019 - Jan 2022

  Change Facilitator

  My work centered on enhancing team effectiveness to reduce patient harm by facilitating groups, from the C-suite to the frontlines, and implementing human-centered change processes to improve teamwork, communication, and systems improvement. Key Results: - Reduced harm by 30% year-over-year by partnering with multidisciplinary teams to implement targeted solutions and drive systemic improvements. - Improved accountability and talent development by leading training for performance management program across the AH system.- Developed COVID response plan during pandemic to ensure seamless patient care and operations through virus surges in Los Angeles. Show less

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  The Clearing, Inc.

  Apr 2022 - now

  Senior Consultant

  As a senior consultant within Organization Capability, my work focuses on facilitating and implementing complex change processes that align organization priorities to transform and enhance organizational capacity for a wide range of federal and commercial clients. Key Results: - Architected and led a high-visibility, high-risk transformation initiative at a large government agency. Established strategic direction and high-level initiatives in operations to improve and standardize all aspects of operations in alignment with organizational strategic initiatives and direction.- Leads cross-functional strategic initiatives as Acting Chief of Staff by developing a vision, project plans, building relationships, and coordinating resources and stakeholders to affect change.- Formulated a two-year strategic plan for a technology R&D organization, enhancing program management, stakeholder engagement, interprogram collaboration, and operational objectives. - Develops strategic communications including executive presentations, dashboards, and talking points for and on behalf of senior executives for stakeholders at the White House, Office of Management and Budget, and Congress.- Supports the growth and development of staff in skill and competency building while integrating and encouraging innovative thinking around existing methodologies and practices using industry standards and lessons learned. Show less