Sheerlin Dimple Pinto

Experience

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  IBM

  May 2016 - Sept 2016

  Technical Specialist Engineer (NAB)

  • Resolve Slowness issues in the network and co-ordinate with 3rd party vendor support• Resolve User and Workstation Profile related issues using LDAP, SCCM and Altiris.• Allocation of Access, Access Groups, RSA Tokens (Hard & Soft). Highly proficient IT skills in Word, Excel, PowerPoint, and MS project• Generate & Analyze work order/incident reports, event log reports• On-Site Hardware & Application support including troubleshooting & resolving Work order & Incident tickets.• Liaison with 3rd party Vendors for hardware and application support.• Install and maintain Windows and desktop software, service packs, patches, and anti- virus updates.• Managing the day-to-day activities in the PMO, providing guidance on PMO policies and processes, and collaborating with other departments.• Planning project management officer, including setting deadlines, prioritizing tasks, and assigning team to various deliverables.• Ability to analyze Conflict mineral certification according to the template of EICC Gesi for 3TG minerals. • Compose hazard communication plans, training, and learning to present hazard risk assessments.• Finding alternative components for NRND/EOL/OBSOLETE parts in terms of Environmental Compliance.• Preparing delivery reports of QC/QA of projects and performing to the maximum to achieve team goals.• Maintain Asset Inventory in Inventory Management System (IMI) & Work under tight SLA bound environment. Show less

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  Enventure Engineering LLP

  Sept 2016 - Sept 2017

  Human Resources Assistant

  • Maximize and contribute to sales within the store through exceptional customer service and retail experience• Passionate about people and transformation. Solid experience in creating a compelling and engaging human capital Vision and Strategy. • Manage all onboarding and offboarding activities, including colleague employment lifecycles, colleague advisory management, risk mapping through change management protocols by building a strong experience focused team.• Provide step by step guidance and assist the new employees in settling quickly. Ensure HR forms and patterns (I; e Leave Application, HR form, Personnel letters.• International and diverse Human Resources experience across complex multicultural environments and industries in all aspects of HR. • Strong business development professional skilled in Negotiation, HR Consulting, Coaching, Communication, and HR Policies.• Overseen the daily workflow of HR, PRO & Administration team for strong operations.• Involved in client recruitment process by interviewing candidates at the face-to-face interview, skype interview etc.• Delivered Induction Training & other corporate training programs.• Preparation & editing of course outline, module, PowerPoint presentation, handout, Training Manual & Certificate etc.• Processed payrolls on monthly basis for more than 500 employees.• Generate and provide timely reports to Management on Attrition, Headcount, various, payroll data, individual employee performance reports, confirmation report.• Maintain all HR files and employee information in various forms like employee database in SAP tool with employee CV's, review history, preparing all HR letters and certificates.• Develop, functionalize, and automate progressive data reporting on experience outcomes to meet business and team goals. Show less

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  Freight Care Logistics

  Oct 2017 - Jul 2018

  Business Development Executive

  • Develop & implement Supply Chain strategies within a matrix organization, attached to Corporate Supply Chain.• Skilled in Customer Service, Pricing, 3PL and Warehousing. Describes product features & benefits; demonstrates the use & handling of products.• Contacted potential customers to arrange appointments for sales executives• Overseeing & managing teams overall Supply Chain & Purchasing & Logistics operations to maximize process efficiency &, sales administration, purchasing, internal orders supplying, logistics in-out, warehousing, stocks, raw materials, finished goods.• Assisted sales coordinators in handling and executing export/import shipments in different transport modes - air, land, and sea.• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times• Maximize and contribute to sales within the store through exceptional customer service and retail experience• Ensure awareness and vigilance at all times of security in the store without any negligence• Give accurate and current information about the product for all inquiries• Help store merchandiser and/or store manager in product placement and arrangement• Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy.• Attended and communicated to customer inquiries regarding shipment freights and costs.• Maintained and served nominated and existing customer bases of sales executives Obtained and negotiated rates and arranged bookings to shipping lines, airlines, and road transporters. Show less

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  Deyaar Community Management

  Aug 2018 - Dec 2022

  Project Management Officer/ Community management specialist

  • Monitor the number of BTU meter installations that have been completed building wise, responding to problems during installation, prepare necessary contracts for them and keep track of the work they do and the services they completed.• Oversaw metering data, including collection, processing, storage, and analysis which involves implementing data management systems or software tools.• Used tools such as Smart bill, Oracle, Oracle – NetSuite, tools for measuring the BTU meter reading and doing the chiller invoicing.• Establish & maintain communication infrastructure for remote meter reading, including VPNs, wireless networks, or other connectivity solutions.• Monitor the performance of BTU metering and auto meter reading systems, conducting regular maintenance, and troubleshooting any issues that arise.• Collaborate with fellow utilities engineers to calculate tariffs based on billing methodology & also used to teach team members tariff calculation.• Generate bills or invoices for energy consumption based on metering data and tariff.• Attending to resident’s queries/complaints and providing them with the necessary solutions through various channels to ensure high level service (through emails, service requests, calls, walk-ins etc.) and minimize issues escalated to Senior Management and Owners Committee. • Prioritize daily tasks according to the level of impact. Rapidly responds to critical technical issues.• Communicate with end users, vendors, internal stake holders for any project related queries.• Handling Utility/ Community Account Management Administration of All Deyaar & Non-Deyaar Portfolio Freehold Properties - Commercial, Residential and mixture for about 5500 units.• Coordination and meeting with other sections for necessary operation work support. Communicates changes to impacted areas both effectively and proactively. • Liaise with relevant departments for updating data in system on regular basis, thereby ensuring effective data management. Show less

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  NTT DATA

  Nov 2022 - now

  Customer Engagement Manager

  • Oversaw all aspects of the project life cycle to facilitate successful delivery to the executive team, including project plan preparation & monitor the quality aspects of the teams’ deliverables.• Oversee SAP projects to provide metrics for reporting to the executive team, right change management, and communication with stakeholders. • Identify project risks and develops mitigation plans. • Coordinate with consultants, customer and internal stakeholders for any escalations and regular incidents and ensure successful delivery of the project.• Ensure all contract variations are thoroughly documented, assessed for impact on scope, schedule, and budget, and negotiated with stakeholder alignment.• Worked on ticketing tools such as Jira, Fresh service & Solman, SAP Cloud ALM which was used for AMS ticketing process.• Follow-up and successful sign-off of project milestones help manage, grow, and mentor the SAP consulting team for their technical and personality development. • I have taken initiatives for competency building, skill enhancements, excellent communication, core team-handling, Strong analytical, problem-solving, and conceptual skills to contribute to enhance project goals.• Conduct meetings to track the project status, program deliverables and milestones.• Coordination with team for project tracking/reporting, quality assurance/quality control, information management, financial tracking, risk/issue tracking, change control, support, and knowledge management/learning from experience.• Effective management of 3rd party vendors for integrations projects as a project manager.• Handle internal stakeholder and provide them with MIS reports.• Collecting and analyzing data associated with projects undertaken and prepare necessary reports and documentations for end-to-end project cycle. Show less