Nic Cameron (PMP, SMC, SPOC)

Experience

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  Kreate South Africa

  Jul 2007 - Jan 2009

  Promoter for Nintendo Wii, IPod, KENT

  • Worked as part of a promotional team as well as going into stores on my own• Was successful in all the promotional campaigns as a result of my enthusiastic, self-motivated and energetic approach to promoting, persuading and thus selling a product• I received an 8GB iPod Touch for selling the most iPods in the last weekend of a three month campaign promoting the launch of the Apple iPod Touch in South Africa. • Brand ambassador for the Nintendo Wii Fit nationwide launch in 2008 which involved: - Educating & demonstrating the product to consumers- Handing out brochures to consumers- Communicating key brand elements to consumers Show less

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  HELP AT HOME

  Jul 2007 - Jan 2009

  Au pair

  Looked after children, fetched children from school, babysitting etc. • Through working with people of different ages & from different cultural backgrounds I have established within myself a sensitivity and understanding towards others

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  Waterside Holiday Park & Spa

  Mar 2009 - Aug 2009

  Pool lifeguard

  • As a lifeguard you are constantly working as part of a compact team.• I was responsible for the lives/wellbeing of all pool users• Developed my customer service skills whilst working on reception through serving customers and dealing with customers face to face as well as over the phone. • Trained to use a cash register & assisted in doing stock takes for swimming products• Recorded appointment bookings• I expanded on my ability to communicate with members of the public effectively and with authority which enabled to deal with difficult people firmly. Over time I became more assertive and it felt much easier to deal with misbehaving swimmers.• Involved in the planning & preparing for the opening of a new pool in Osmington • As a lifeguard you have to be able to concentrate for long periods, often in noisy environments. You have to be observant, have good vision and hearing, and be able to act quickly. You need to be able to cope calmly in an emergency Show less

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  PurpleOrangeSwag Limited

  May 2011 - May 2013

  Founder & Director

  - Ran a clothing label whilst completing my degree

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  ARAMARK

  Jul 2012 - Sept 2012

  Supervisor

  •Supervision of server personnel at the Weymouth and Portland Olympic Sailing Village and Sailing Academy for the duration of the London 2012 Olympic and Paralympic sailing events• Supervisor for all catering operations in Athlete Villages during set up, peak occupancy & breakdown during the 2012 London games • Directly responsible for 8-10 employees during each shift• Communicating and interacting with athletes• Working with kitchen staff to coordinate and collect orders efficiently• Maintain a positive attitude in high stress situations• Worked with a diverse group of people in a supportive and positive manner• Ensuring serving stations were kept stocked and maintained a high standard of quality and presentation• Oversee operations to ensure everything runs smoothly• Ensured all preparations were completed at the start of the day• Ensure proper handling of all food products and equipment is maintained• Ensured all servers delivered superior customer service.• Served as an example for servers to aspire to• Continually went above and beyond, delivered exemplary customer service and successfully resolved and handled guest complaints•Developed a strong working relationship with kitchen manager and kitchen staff to maintain food quality, presentation and flow of product. Show less

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  New Look

  Oct 2013 - Feb 2019

  - Interim-Project Manager for two of the Atlas programme projects (Oracle Transactional and PLM)- Lead cut over co-ordinator for the PLM project as well as managing the PLM Training and capex tracker- Dedicated PMO support analyst for the ATLAS Programme (New Looks biggest Programme to date)- Ownership and management of the IT Risk Register for the IT department; and the RAID log for the Atlas Transactional Project. Produce monthly IT Risk update packs and lead and co-ordinate IT monthly reviews with the heads of Service, Tech planning and PMO. Create quarterly packs for the directors to review; summarizing the risks in their departments providing mitigation options and recommendations- Providing financial tracking and reporting support for project and portfolio planning - Co-ordinating purchase ordering and invoicing for IT budgets, completing financial reconciliations- Performing project methodology compliance and governance checks- Assist the Project, Programme and Business managers in the preparation and maintenance of project plans, reporting, resource schedules and budgets Show less - Responding to calls logged by the IT Service Desk, maintaining call records and providing appropriate and timely communication to customers- Providing fault diagnosis and second line incident management to the business - Identifying and implementing work-a-rounds, fixes and other changes required to restore service, including the development and handover of scripts to enable first line support teams to resolve recurring incidents- Providing input into development projects and participating in the execution of tests - Lead resource on 2 projects and provided support for 4 projectsCourses completed:• Achieving ITIL® Foundation Certification 19th-21st January 2015• Introduction to VB Script & Scripting for Windows Systems Administrators - digital 26th - 29th May 2015• 10 weeks Basic Mandarin June/July 2015 Show less

  • PMO Support Analyst

    Jan 2016 - Feb 2019

  • Application Services Analyst (Retail)

    Oct 2013 - Jan 2016
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  McCarthy Stone

  Mar 2019 - now

  - Played an instrumental role in transforming the way in which our IT Project team delivers change, by promoting and embedding Agile ways of working- Facilitated the delivery of 700 Salesforce changes through Sprints - Being a constant source of information and support for the team, through a servant leadership approach that sets an example of best practices in effective communication and project delivery- Facilitating daily scrum, sprint planning, sprint reviews and retrospective meetings- Work with product owner to manage backlog and new requests- Removing impediments to improve project performance and delivery- Coach team on Agile practises and encourage adaptation and iteration and an environment that fosters Agile- Project managed the roll out of a customer complaint’s management feature within Salesforce for our services team- Project managed the implementation of an automated invoice processing system for our finance department- Worked with the commercial department in a project management capacity to improve sub-contractor compliance- Strong experience of using tools to enable continuous improvement (e.g. Jira, Confluence) Show less

  • Scrum Master

    Dec 2020 - now

  • Project Co-ordinator/Junior Project Manager

    Mar 2019 - Dec 2020