Roman Chudopal

Experience

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  BCC Group

  Mar 2012 - Mar 2013

  Outsourcing Helpdesk technician on Nissan factory (NMGR)

  Outsourcing IT helpdesk on site support.Site team has supported hundreds PCs, dozens of printers, few Zebra printers, Bar-code readers.Also has access to AD to make group membership changes, user changes, user creation, mailbox mapping and so other...Local file-share administration, access permissions, group memberships.

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  АйТи

  Mar 2013 - Oct 2013

  Outsourcing 2nd Tier Support analyst at Mars Service Desk (EU)

  🔹 Regional Incident Management: Played a 2nd tier ITIL role in incident management across the EMEAI region, demonstrating a keen ability to swiftly resolve complex issues and maintain system integrity.🔹 Active Directory Administration: Specialized in Active Directory accounts administration, conducting in-depth investigations and resolving conflicts/issues related to user, computer, and printer accounts and permissions.🔹 Lotus Notes Troubleshooting: Proficient in investigating and resolving various Lotus Notes issues, ensuring smooth email communications and user satisfaction.🔹 O365 & Mars-AD Replication: Collaborated closely with Microsoft Customer Support to investigate and rectify O365 to Mars-AD replication issues, ensuring seamless integration and functionality.🔹 FOPE Administration: Managed and administered FOPE (Forefront Online Protection for Exchange), enhancing email security and reliability.My tenure concluded following the company's loss of the 2nd tier support tendering contract for Mars, marking the end of a key chapter in my IT career focused on incident resolution, system administration, and user support. Show less

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  Sochi 2014 Organizing Committee

  Nov 2013 - Mar 2014

  Service Desk Supervisor

  🔹 Leadership Role: As one of four operational managers, I had the honor of overseeing the IT support team at the Mountain Media Sub Center during the Sochi 2014 Winter Olympics and Paralympics.🔹 Team Coordination & Support: Played a critical role in coordinating the work of 17 engineers and 15 volunteers, managing task prioritization, providing technical guidance, and ensuring timely resolution of customer inquiries and technical issues.🔹 Stakeholder Liaison: Acted as the primary contact between press, broadcasters, and IT staff, adeptly mediating conflicts and fostering a positive, productive environment.🔹 SLA Achievement: Proudly maintained a 100% SLA rate in our venue, a testament to my team's efficiency and effectiveness amidst the event's scale and complexity.🔹 Operational Management: Beyond day-to-day operations, I was actively involved in the implementation and decommissioning of the venue's IT infrastructure, collaborating with vendors, suppliers, and internal teams to ensure optimal setup and functionality.🔹 Event Legacy & Improvement: Took a leading role in the decommissioning phase, focusing on proper equipment storage and disposal, and conducted post-event evaluations to identify future improvement areas.My tenure at Sochi 2014 was a period of intense yet rewarding challenges, where I honed my skills in IT service management and team leadership, contributing to the success of a globally recognized sporting event. Show less

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  SOK Prisma

  Jun 2015 - Jan 2019

  Deputy IT Manager

  Tech Support & SAP Coordination: Managed tech support and coordinated outsourced SAP support, streamlining operations, analyzed requirements for a retail company with over 1000 users across multiple sites.Project Management: Successfully oversaw the MRP ordering project in SAP for Retail, enhancing store/POS system support via third-party outsourcing. Utilized Microsoft Project and Agile Project Management techniques for efficient planning and execution.ITSM & Equipment Monitoring Implementation: Analyzed the need and iImplemented OTRS (IT Service Management) and SPICEWORKS (equipment monitoring), transforming ticket processing from manual to automated, reducing average processing time from one week to 3.5 hours, and significantly improving user satisfaction.BI System Development & Localization: Oversaw the development and localization of the Qlikview BI system, creating technical specifications and business cases. Conducted SQL analysis and requirements business analysis for tailored BI, ERP, and POS system solutions.Documentation & Training: Responsible for technical documentation and user manual creation. Provided key user training and consulting, ensuring effective knowledge transfer and system utilization.SAP Development & Business Analysis: Managed SAP development projects from analyzing the need to implementation, including the development of business analytics reports. Automated routine tasks using PowerShell, enhancing departmental efficiency.Risk & IT Management: Achieved a reduction in SAP support requests through improved remote support and automated MRP ordering. Played a pivotal role in supporting the implementation of a new POS system to comply with Russian legislation changes. Show less

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  Bonava

  Jan 2019 - Dec 2023

  Ensured effective support and maintenance of IT systems, with a focus on Microsoft SharePoint, Power Apps, and Adobe Sign.Conducted regular risk assessment, review and analysis for scope of the systems, as well as Documents review, Cost control, user access review.Bridged the gap between technical and non-technical stakeholders to align IT solutions with business objectives.Enhanced operational efficiency and compliance, particularly in GDPR adherence.Strategic Contributions:Directed the deployment and management of Microsoft Power Apps to meet organizational needs.Oversaw the adoption and optimization of Adobe Sign for digital signatures.Maintained the InfoCaption learning management system for employee training and onboarding processes.Involved in the complete lifecycle management of the Ivalua Procurement System, encompassing tendering, budgeting, risk analysis, and reporting.Skills Highlight:Demonstrated expertise in IT service management, business process improvement, Risk management, and IT project management.Excelled in agile methodologies, software development life cycle (SDLC), and program management. Show less As an experienced Information Technology Project Manager at Bonava, I have honed my expertise in leading complex technical projects, including, but not limited by some that worth mention:SharePoint Maintenance Partner Tendering (2019-2021): Spearheaded the tendering process, significantly reducing costs from approximately 33,000 EUR/month in 2019 to 7,500 EUR/month. Conducted market research, interviews, and negotiations, demonstrating strong technical leadership and cost management skills.Information Technology Handover of Bonava St-Petersburg (2022-2023): Led the technical aspects and managed the project for the sale of Bonava's Russian business. Handled a complex transition involving 16 streams, 20TB of data, and numerous stakeholders, showcasing adaptability and effective communication under tight deadlines and shifting regulations.Adobe Sign Implementation During COVID-19 (2020): As Information Technology Project Lead, collaborated with the product owner to expedite Adobe Sign adoption in the Sales department. Achieved full implementation in 3 months, enabling the first digital signature sale in Bonava Finland, critical for business continuity during the pandemic.ELMA365 Document Management System (2020-2022): Key role in selecting and implementing ELMA365, ensuring GDPR compliance. Developed a new business process landscape, enabling automated sanctions list checks and paperless contract signing, enhancing operational efficiency and compliance. Show less

  • Information System Manager

    Jan 2019 - Dec 2023

  • IT Project Manager

    Jan 2019 - Dec 2023
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  Everwest Group

  Jan 2024 - now

  Responsible for service management in Everwest, coordination of ITSM processes, Vendor relations and acting as project manager for particular activities that needs special attention.Played a role in IT Team growing from 5 people to 40+, described and established internal processes during team forming.Created ITSM landscape in Everwest from scratch:- Incident management- Service Catalogue- Change EnablementActing as Validation Leader for GxP Computerized Systems Validation Project.Organized successful collaboration between Agile Product management teams and IT Service Management.Mediating conflicts during storming phase by Tuckman model. Show less

  • Head of End Users Systems

    Jan 2025 - now

  • IT Service and Vendors Manager

    Jan 2024 - now