Jacqueline Carli

Experience

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  Quintiles

  Jul 2000 - Sept 2005

  IT Trainer

  IQVIA are one of the largest Pharmaceutical R&D companies and have helped develop and commercialise most of the world’s top selling drugs. Responsible for internal training and coaching of sales representatives, managers and all teams according to business needs. Prior to this role I worked as a Technical Support Specialist providing support to 5 Quintiles sites and resolving software and hardware related issues.

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  Elekta

  Sept 2005 - Jan 2016

  In this role I worked cross-functionally with engineering, PMO, client sites, delivery teams, sales, product specialists and product support in an agile environment. I validated and assisted with the testing of all OIS new features; escalated and prioritised issues for resolution. In addition I created, tested and implemented custom solutions that improved patient safety for region Italy. Validated all translations of the OIS learning material, coached and certified engineers and trainers on the new solutions. Show less Some of my responsibilities included: ★ Training Needs Analysis, consultancy, gap analysis.★ Designing and implementing tailored training programmes. ★ Refresher and advanced training delivery for internal teams and client sites. ★ Coaching and certification of colleagues, and engineers. ★ Design of e-learning content and training materialFrequent travel to our client hospitals in Norway, Sweden, The Netherlands, England and Italy to consult, conduct needs analysis, system configuration and training. Testing and escalation of software issues. Show less

  • Localisation & validation manager

    Feb 2010 - Jan 2016

  • Applications Training Specialist

    Sept 2005 - Feb 2010
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  Hicom Limited

  Jun 2016 - May 2018

  Lead Trainer

  Responsibilities: ★ Designing and implementing successful internal training programmes using blended methods.★ Identification of business training needs, TNA, design and delivery of Training Strategy. ★ Coaching employees in all areas of the business. ★ Assisting Sales and Marketing with messages, design, material and branding.★ Leading and managing of training projects and resources from start to finish.★ Training of diabetes EMR for the NHS and bespoke solutions for various clients. ★ Gathering of feedback, evaluating results and actioning improvements.★ Writing of all user guides and training material. Show less

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  Hampshire County Council

  May 2018 - Jul 2018

  Site Deployment Lead Consultant

  IT Training and Deployment. Huge project initially covering the Training Needs of over 4500 users in all roles and at all levels. Hybrid devices and laptops OS setup, configuration, deployment with Classroom based training of Windows 10, Office 365, OneNote and much more.

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  EMCOR UK

  Jul 2018 - now

  IT Training Manager

  In this role I work cross functionally with the IT Business Partners, PMO, IT, L&D, Account Directors and Contracts, to implement IT Training Programmes accross the business. I have designed and implemented a successful IT Training Strategy for the business. The role includes Needs Analysis and Evaluation, Software / Technology rollouts and adoption projects, new Contract Mobilisations and Performance Improvement projects for our geographically dispersed workforce and clients.