Chris Philbeck

Experience

• 

  Smith Barney Citigroup

  May 2005 - Aug 2005

  Summer Intern

  • Worked with several Vice Presidents of Investments as a paid intern. • Helped develop business relationships with Real Estate agents in the Atlanta area.

• 

  The Coca-Cola Company

  Jun 2006 - Oct 2006

  KO Lab Intern

  • Worked as a paid intern as part of the Summer Internship program. • As a member of the KO Lab team, helped present the company as an innovative company to major worldwide businesses and bottlers. • Worked on managing the complex inventory in the laboratory. • Compiled a database/presentation highlighting innovative marketing and technical practices utilized by Coca-Cola throughout the world.

• 

  Accenture

  Jan 2008 - Dec 2016

  Manager

  - Managed concurrent projects within Agile application operations program, steering four teams with over 25 combined resources through multiple sprints; delivered high-quality applications, elevating client’s operational efficiency, accelerating time-to-market for new features, and increasing customer satisfaction- Orchestrated Business Operational Readiness efforts as project manager for multi-project, multi-release global Anti-Money Laundering (AML) implementation within payment processing business; developed 20+ key deliverables, promoting comprehensive user readiness and alignment with regulatory standards- Supervised six-person defect analysis team to design, engineer, and implement reusable defect management processes across four quarterly releases covering 40+ projects; slashed average defect queue time by 50%; team resolved 11K+ defects and implementing 2K+ workarounds to ensure smooth system operation- Delivered three key program deliverables presented to Managing Directors in dual Business Analyst / Jr. Project Manager role during strategy phase of major compliance data initiative; documented 2,000+ data elements and 20+ complex process flows, laying groundwork for improved data management and regulatory compliance Show less

• 

  Capgemini

  Dec 2016 - Jul 2024

  Project Manager

  - Guided 100+ member, multi-shore team in executing construction management application- Revamped client’s customer call center solution utilizing Scrum and Kanban Agile frameworks; leading to millions in annual cost savings while coordinating 50+ successful monthly deployments across 100+ two-week sprints- Led dual-shore, 20+ member Agile cloud migration team, attaining cloud adoption goal within target time frame; established comprehensive cloud governance processes resulting in significant reduction in cloud operational costs; cultivated strong executive relationships through consistent communication, enhancing trust and transparency- Directed Robotic Process Automation (RPA) program, leading blended team of nearshore, offshore, and on-site resources; ensured seamless collaboration and knowledge transfer, yielding significant annual cost savings and enhanced operational efficiency- Managed RPA team and client relationship, expanding global team by 50%, and consistently meeting project deadlines without major escalations Show less