Rajender Kumar

Experience

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  IACM SmartLearn Ltd.

  Sept 2015 - Oct 2016

  MIS

  Generating daily, weekly, and monthly reports of state-wise data.Analyzing data and preparing reports for management review.Identifying trends, patterns, and issues in the data and highlighting them in the reports.

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  VERTO

  Oct 2016 - Jan 2019

  Operation Executive

  Responsible for handling reports and different types of analysis related to recruitment operations and maintain a grievance tracker to share with management and clients.

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  Swiggy

  Jan 2019 - Jun 2020

  Fleet Manager operation

  Managing Pickup & Delivery Partners and ensuring smooth operations of the delivery process. Responsible for monitoring daily performance of the delivery executives, ensuring good customer experience by timely delivery of orders, managing the attendance of the delivery partners, conducting training and audits, managing payout of salary and incentives, and controlling attrition and absconders. Working on reports and projects to identify and improve areas of improvement such as Shift Defaulter, MG Defaulter, SLA Defaulter, and MDI Defaulter Show less

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  Supr Daily by Swiggy

  Oct 2020 - Jul 2021

  Team Lead Lastmile

  Responsible for managing the daily operations of a delivery service. making route plans, assigning orders to field executives, following up with them while they are on the route, maintaining good relationships with customers and field executives, training new field executives, ensuring smooth operations, reducing customer complaints such as damaged items and missing items, looking after last mile escalations, preparing weekly performance reports, improving processes and SOPs, coordinating with 3PL partner, compiling daily returns data, working on wrong refund cases, handling various types of complaints, monitoring daily performance in terms of the number of orders delivered, dispatching the entire vehicle for their drop points, ensuring orders are delivered by the SLA timing, minimizing return orders, and resolving customer complaints Show less

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  Reliance Retail

  Oct 2021 - Jul 2023

  Assistant Manager inbound

  Experienced professional adept at monitoring and controlling warehouse performance to ensure optimal efficiency and effectiveness. Skilled in managing day-to-day operations, developing SOPs, recruiting talent, and handling various product types and volumes. Proficient in preparing MIS reports, managing forward and reverse logistics, negotiating with transporters, and overseeing inventory control and reconciliation. Capable of managing a team, strategically planning logistics, and meeting performance targets. Proactive in resolving issues, improving operations, and collaborating cross-functionally for enhanced efficiency. Show less

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  Zypp Electric

  Jul 2023 - Jan 2024

  City Head

  City Head with a proven track record in monitoring, tracking, and supervising team leaders and cluster managers to optimize rider sourcing and meet client requirements efficiently. Expertise includes daily task and roster preparation, ensuring timely task completion. Prioritizes the safety of company assets, coordinating vehicle recovery when needed. Proficient in maximizing the utilization of rented E-vehicles through data-driven decision-making. Proactively makes strategic decisions to enhance operational efficiency and effectiveness. Skilled in generating various reports, including active vs. live vehicle reports, recovery of rented E-vehicles, and efficiency reports Show less