Amith Keragodi Mahalingappa

Experience

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  Cli3L (Client Logic Itc Infotech India Limited

  Aug 2004 - May 2007

  Senior Technical Support Executive

  Utilized problem solving skills to resolve complex customer inquiries efficiently of Toucan Customers across UKProvided telephone support related to networking and connectivity issuesWindows Support , TCP IP Configuration setupTroubleshooting with Ping test , Antivirus Installations, Windows open port scanningEnsuring security Setup update, Customer account management aligning technician visit to customer place for field service Delivery

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  Tata Sky Ltd

  Nov 2012 - Jan 2015

  Area Service Incharge

  Multiple franchisee handling, Process adherence, expertise in Siebel CRM, Material management,Manpower dispatching.Managed around 2500 installation and 1:3 Service complaints.DTH Operations installation and Service achieving the SLA greater than 95%.Leveraged tracking systems, surveys and reports to monitor and control performance.Led a project to stabilize performance & onboarded 23 partners across the state, resulting in the successful delivery objective by adding40K new customers.promoted to Assistant manager 2014. Show less

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  Airtel

  Feb 2015 - Apr 2018

  Territory Manager

  Handled assigned territory for Installation of DTH connection , Service, Retention and training of Service Franchisee employees.Handled Satellite Dish Antenna and Network Service installation planning on MDU building.Maintained the Liaison between command service and Field team for handling escalations;Expertise on Oracle CRM, Ticket handling, Inventory management SystemLeveraged Multi Resource Scheduling system (MRSS) systems, and reports to monitor and control Key performance Indicator Show less

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  HiCare Services Pvt.Ltd.

  Aug 2018 - Nov 2019

  Regional Operations Manager

  Supervised Ops team for pest control operations by managing the schedule, dispatch of field force and techniciansExpertise in industry regulations and standards for safe and effective pest control practicesAchieved a 56% increase in revenue, growing from 80 lakhs to 1.5 crores within a year through effective management and leadershipFacilitated sales team by providing guidance and support then in closing leads and engage critical customersAchieved 100% revenue goal by close monitoring and effective team managementExcelled in managing national and state account customers, ensuring high-quality service and strong relationships Show less

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  Innoviti Technologies

  Feb 2020 - Sept 2020

  Senior Manager service support

  Managed a team of 4 to ensure efficient delivery of EDC (Electronic Data Capture) services across multiple states..Managed a team for Patch management, testing and hardware configuration.Expertise in EDC software, including installation, configuration, and maintenance of POS.Coordinated with cross functional departments PMO and IT Delivery teams to implement and maintain ensuring client satisfaction.Provided regular training on product and software upgrades, Patch management to educate and maintain.PCI DSS Standards for POS machines to ensure optimal performance committed.Part of Risk Management team for initiating and liaison with customers for Roll back process Show less

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  Reliance Jio Karnataka

  Aug 2020 - Dec 2022

  State Technical Trainer

  Managed to build quality delivery in coordination with various departments through training and auditing.Analyzed system logs and trained teams on alarms to detect potential issues and prevent service outages.Provided feedback on employee performance based on observed results during training sessions.Identified, diagnosed, and resolved network problems IOT products and applications,Trained technical staffs and managers to Configure, monitor, and maintained routers, switches, firewallsDeveloped and maintained relationships with customers to facilitate user engagement and satisfaction.Hands on experience on Networking , IP Configurations, IOT products, Cable trouble shooting Methods, Communication Equipments, VOIP Show less

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  Amazon

  May 2023 - now

  Operations Associate
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  Arista Networks

  Jan 2024 - now

  Network Support Administrator