John Reissig

Experience

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  Comcast

  Jan 2004 - Jan 2006

  Sales rep

  Home sales and installation of Cable TV and ISP Internet products

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  DexYP

  Jan 2006 - Jan 2007

  Field Rep

  Yellow Pages advertising executive

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  Knoxville Recycling Coalition

  Jan 2007 - Jan 2007

  Driver and IT Support

  •Supported small PC network for this non-profit environmental agency. Collected and redeemed recyclables.•Conceived of and developed Excel tracking system to uncover inefficiencies in current logistical operations and recommended cost-saving alternatives. •Played key role in daily operational decisions.•Served as the company’s primary hardware, software and network support technician. Troubleshot computer-related difficulties and prevented costly repairs from outside vendors.

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  One Stop PC Repair

  May 2007 - Oct 2007

  Technician

  •Networked room of 5 Mac OS X consoles to an OS X Server complete with permissions and rights•Troubleshot and repaired surveillance system with web access monitoring and recording abilty•Diagnosed and repaired everything from printer incongruities to $120k servers.

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  Holrob commercial realty

  Oct 2007 - Jun 2008

  Assistant Systems Administrator

  •Support Windows 2003 Exchange Server and Active Directory services. •Support Cisco IP telephony including hardware and web UI, for user management and voice mail.•Support 3 locations. Diagnose and troubleshoot user and system issues.•Initialize and support Blackberry mobile phone synchronization with BES and Blackberry Manager and Exchange.•Collaboratively develop IT infrastructure and methodologies for future technology implementations.

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  Qualxserv

  Mar 2008 - Mar 2009

  Field Hardware Technician

  • Responsible for the installation, problem diagnosis and repair of a wide range of information technology hardware including personal computing systems, servers, printers, satellite systems and other related peripherals.• Maintain Dell Certified Systems Expert Foundations certifications.• Earned sign on bonus for superior level of activity within first week.

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  Oak Ridge National Laboratory

  Mar 2009 - Jul 2010

  Software and Systems Support

  Provides phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, a variety of COTS packages, intranet and internet browser and application support, and applications developed under this contract or predecessors. Serves as a point of contact for troubleshooting PC hardware/software and printer problems.• Support 8000 campus owned devices including Windows 98, 2000, XP, and 7, as well as Apple OS X devices.• Installation of any program users need installed by VNC or RDC, or in person.• Troubleshooting network issues, peripherals, security and permission issues, email and email client issues.• Assist in the troubleshooting and resolution of hardware encryption issues. Show less

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  Pharos

  Jul 2010 - May 2014

  Software Support Engineer

  • Understand customer’s unique technical environment to develop a solution to fit customer’s requirements.• Install, upgrade, and maintain Pharos software and related software components using WebEx and GoToMeeting tools.• Read Event Viewer and service logs, and use Microsoft SysInternals, and Wireshark in diagnosis and treatment of process and network challenges.• Write SQL transactions and queries to align and extract data.• Assist customers in learning Pharos software.• Work with escalation departments as necessary to ensure customer concerns and challenges are addressed timely and effectively. Show less

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  Ellucian

  May 2014 - Apr 2017

  Software Support Analyst

  • Prioritize and address customer questions and challenges using Salesforce, and WebEx/BlueJeans remote sessions• Corroborate or disprove potential bugs in Ellucian software presented by customers by replication and providing step by step documentation to provide to R&D for mitigation• Work with json messaging protocol to analyze data sent between ERPs• Analyze logs to distill order of events and create a story to better understand behavior

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  Wellington Steele & Associates, Inc.

  May 2017 - Oct 2017

  Software Integration Engineer at Xerox

  Windows Server knowledge supporting the installation, configuration, and integration of a partner solution and Xerox MDs. Issues reported typically require comprehending server operating system communication level protocols and how the MFD is communicating with the partner solutions• Responsible for delivering Quality Software, Problem Fixes, Event Resolution, New Functionality, Test Responsible for testing required software releases per applicable program plans. Also support long lead and early program definition as needed• Extract important information in order to replicate customer problems utilizing Xerox MFDs and Xerox Partner Solutions• Overview responsibility scope of Software Integration Support Engineer position: Provide high quality customer support for Windows Server based partner applications integrated with Xerox multifunction devices. Subject Matter Expert – The IE is a Subject Matter Expert for their programs and is a technical resource to test teams, training, business, sales and support teams. Lead Integration Engineer – Having strong technical competency on a wide breath of technology and topics. Leadership position that is accountable to the program on project status, being the customer advocate and assessing solution readiness. System Validation – Responsible for developing system test strategy; accountable for software quality. Will lead or manage a validation team and/or perform validation (depending on size of program). Show less

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  Xerox

  Oct 2017 - now

  Senior System Analyst

  Windows Server knowledge supporting the installation, configuration, and integration of a partner solution and Xerox MFDs. Issues reported typically require comprehending server operating system communication level protocols and how the MFD is communicating with the partner solutions• Responsible for delivering Quality Software, Problem Fixes, Event Resolution, New Functionality. Responsible for testing required software releases per applicable program plans. Also support long lead and early program definition as needed• Extract important information in order to replicate customer problems utilizing Xerox MFDs and Xerox Partner Solutions• Overview responsibility scope of Software Integration Support Engineer position: Provide high quality customer support for Windows Server based partner applications integrated with Xerox multifunction devices. Subject Matter Expert – The IE is a Subject Matter Expert for their programs and is a technical resource to test teams, training, business, sales and support teams. Lead Integration Engineer – Having strong technical competency on a wide breath of technology and topics. Leadership position that is accountable to the program on project status, being the customer advocate and assessing solution readiness. System Validation – Responsible for developing system test strategy; accountable for software quality. Will lead or manage a validation team and/or perform validation (depending on size of program). Show less