Marco Corona

Experience

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  Sunquest Vacations

  Jan 2001 - Jun 2011

  Group Sales Representative

  ● Responsible for complete management of group bookings including quoting, follow-up, maintenance and ensuring customer satisfaction and brand loyalty● Built strong relationships with all travel agents (both key and non-key accounts) to ensure superior customer satisfaction with the Sunquest brand● Fostered a culture of excellence in customer service by ensuring positive experiences with each new group booking client● Ensured that service levels and sales targets were maintained and met consistently ● Attended trade shows and sales related events to drive new business ● Consistently provided feedback and recommendations on procedures and processes to improve team effectiveness and customer experience● Selected as a back-up Supervisor when primary Supervisors were absent Show less

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  Sunwing Travel Group

  Jul 2011 - Sept 2017

  Group Sales Supervisor

  • Delivered training and ongoing coaching to a team of 10 Sales Representatives on customer service and selling skills, processes and policies• Consistently met or exceeded KPI’s and Service Levels for 5 years and continue to monitor key metrics to ensure targets are met• Ensure Sale Representatives are satisfying customer needs through performance management and escalation of customer feedback • Attend trade shows, conferences and other sales-related events to continue to strengthen the brand and foster relationships • Take and resolve escalated calls while providing coaching and support to the coordinator to minimize the number of escalated calls• Deliver orientation to all new hires providing product knowledge, sales skills and translating passion in order to set up new hires for success Show less

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  Allstate

  Nov 2017 - Oct 2018

  Business Development Agent

  • Actively prospecting to generate new business for personal home and auto insurance • Achieve monthly sales targets • Educating and advising consumers about Allstate’s suite of insurance products • Participating in valuable business and community events

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  Robert Half

  Jan 2019 - Mar 2019

  Account Manager for Finance & Accounting at Robert Half

  As an Accountemp Staffing manager, I worked in a team environment and had responsibility for recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities. We also managed ongoing assignments to deliver outstanding customer service to both clients and candidates. We also provided ongoing communication and career guidance to candidates and participate in local trade association and networking events to increase Accountemps’ presence in the local business community. Show less

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  Royal Debit

  Sept 2019 - Jan 2020

  Sales Team Leader

  Royal Debit is a provider of innovative solutions for mobile, online and in-store payment processing. We help businesses of every size in various industries by offering hardware and software solutions to help transform the way businesses grow and operate. Since 2014, we have grown to be leaders in the industry, and we are passionate about our clients success.As the Sales Team Leader, I oversee the recruiting, hiring, and sales development of our Outside Sales Consultants (B2B). I also manage the day to day sales activities generated by the team, deliver training and 1:1 coaching to ensure our sales quotes are met and exceeded. Show less

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  Sunwing

  Feb 2020 - now

  Group Sales Supervisor