Gerlyn Pandes

Experience

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  Chartis Technology and Operations Management

  Dec 2009 - Dec 2012

  Team Lead
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  AIG Shared Services - Business Process Inc

  Feb 2010 - Jan 2015

  Team Lead

  *Managed several processes within Claims division- Data Capture- Validation- A&H Bill Key and Research- Claim Setup A&H- US PCG Claim Setup

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  AIG Shared Services Management Corp

  Feb 2015 - now

  Operations Manager

  *Manages multiple Claims processes catering to US NAM and Canada regions:- Claim Setup Casualty including Healthcare, EPAM and Workers' Compensation- Claim Setup Financial Lines- Claim Setup STC (Subsequent Transactions and Corrections)- Claim Setup Private Client Group (PCG)- Claim Setup Personal Accident- Personal Accident (Research, Bill Key, Benefit Building and Validation)- Claims Admin Coverage Verification*Builds business relationship with business partners and ensure customer's expectations are met. *Manages team leads/supervisor and accountable on the overall unit performance.*Identify opportunities for efficiency and process improvements.*Talent Development Show less