Zachary Palacios Sr, MBA, MS, CPPM

Experience

• 

  US Army

  Jul 1994 - Oct 2014

  • Managed an operations center of 15 personnel for an organization of 600+ employees increasing operational efficiency by more than 90% with minimal staffing• Led an operations team along with six geographically dispersed subordinate organizations with numerous projects coordinating multiple resources via SharePoint and Outlook IT media outlets for different corporate level training events resulting in over 90% increased efficiency and mission accomplishment• Instituted quantitative and qualitative measurement of benefits and means for tracking to enhance evaluation of project scope on the front end ensuring project goals are reached on the back end• Developed detailed and clear functional and budgetary requirements with approval from senior management communicating the requirements to the project management team• Synchronized project team efforts by participating in or leading daily, weekly or monthly meetings tracking and reporting project status’ to identify any deviations or adverse trends affecting progress • Consulted with the IT department on all internal and external networking (LAN/WAN) issues creating solutions with minimal to no impact to operations • Senior enlisted advisor to the Battalion commander for Chemical, Biological, Radiological, and Nuclear operations Show less • Managed Battalion training and schools program for over 300 personnel• Led and mentored an operations center of 10 personnel with $1,000,000 worth of vehicles and associated equipment• Developed and managed the Battalion Resiliency training program resulting in 100% trained each quarter• Collaborated and liaised with local, state, and federal law enforcement agencies organizing joint training projects and emergency management exercises • Senior enlisted advisor to the Battalion commander for Chemical, Biological, Radiological, and Nuclear operations Show less • Created, analyzed updated technical manual process' for over 750 Army Corps of Engineer equipment encompassing over $22 billion• Trained over 700 domestic, and international soldiers annually in hazardous materials and emergency response technical education resulting in over a 95% pass rating• Conducted critical data analysis for the restructuring of military organizations integrating personnel and new equipment for first responder and engineer units saving more than $4 million per unit• Directed large-scale projects encompassing the transition of older programs to new platforms and merging disparate systems acquired from the organization Show less While serving in Hawaii I held the position as the Chemical, Biological, Radiological, and Nuclear (CBRN) Operations Supervisor for an OCONUS Based Infantry Division with a world-wide deployment mission. My duties and responsibilities were but not limited to monitoring and managing current CBRN operations at the division level, to include calculating and plotting CBRN attack data, planning reconnaissance, decontamination, and smoke operations, and specializing in the operation and maintenance of CBRN defense equipment valued in excess of $250,000. Some of my logistical warehouse experience came from managing the 25th Infantry Division CBRN Organizational Distribution Warehouse valued in excess of $6,000,000 while maintaining and overseeing a budget of $160,000 with zero losses in procured CBRN equipment and supplies. I was signed for and maintained 100% accountability of a large section of equipment worth over $3.5 million dollars during multiple overseas deployments. I prepared and implemented Emergency Management action plans outlining the operations and procedures responding to a Chemical, Biological, Radiological, and Nuclear incident, accident, and or attack. I managed the CBRN Riot Control Agent Chamber program and range for Schofield Barracks, HI. I was also the coordinator training events with active duty, reserve, and national guard units as well as local law enforcement for CBRN training at the Riot Control Agent Chamber (Protective mask confidence training). Show less While deployed to Iraq, I served as the Anti-terrorism and force protection program/project manager. I was responsible for tracking and assessing all facets of force protection to include but not limited to analyzing data, battlefield assessments/inspections, and the fielding of new technologies. I provided staff and executive staff oversight to 41 brigade, battalion, and company level force protection managers, resources force protection equipment and materials for outlaying subordinate units enhancing their force protection posture on each Forward Operating Base (FOB) and Command Observation Post (COP). My responsibilities included resourcing and contracting of local Iraqi businesses for Force protection materials, resourcing and contracting of private security for each FOB and COP, and the acquisition and distribution of $10,000,000 worth of force protection equipment improving the defensive postures throughout Multi-National Division – North (MND-N) area of operation (AO). As the project manager, I ensured the on-time delivery of goods, products, and services staying within scope, purpose, and under budget. I managed, wrote, and implemented numerous force protection annexes and appendixes including areas such as: convoy operations, Logistics Supply Area (LSA) design, Dining Facility (DFAC) security, Level II Anti-Terrorism training, and access control point promoting a significant rise in increased security measures. I spearheaded the Anti-Terrorism/Force protection program managing multiple projects ensuring the safety and security of US, allied, and local security/police forces for combat, security, and police organizations. I also prepared and implemented emergency and consequence management action plans outlining the operations and procedures responding to a Chemical, Biological, Radiological, and Nuclear (CBRN) incident, accident, and or attack. Show less While serving in Hawaii I held the position as the Chemical, Biological, Radiological, and Nuclear (CBRN) Operations Supervisor for an OCONUS Based Infantry Division with a world-wide deployment mission. My duties and responsibilities were but not limited to monitoring and managing current CBRN operations at the division level, to include calculating and plotting CBRN attack data, planning reconnaissance, decontamination, and smoke operations, and specializing in the operation and maintenance of CBRN defense equipment valued in excess of $250,000. Some of my logistical warehouse experience came from managing the 25th Infantry Division CBRN Organizational Distribution Warehouse valued in excess of $6,000,000 while maintaining and overseeing a budget of $160,000 with zero losses in procured CBRN equipment and supplies. I was signed for and maintained 100% accountability of a large section of equipment worth over $3.5 million dollars during multiple overseas deployments. I prepared and implemented Emergency Management action plans outlining the operations and procedures responding to a Chemical, Biological, Radiological, and Nuclear incident, accident, and or attack. I managed the CBRN Riot Control Agent Chamber program and range for Schofield Barracks, HI. I was also the coordinator training events with active duty, reserve, and national guard units as well as local law enforcement for CBRN training at the Riot Control Agent Chamber (Protective mask confidence training). Show less I served as a platoon sergeant for a biological detection company. I was responsible for the supervision, combat training, morale, discipline, safety, health, and welfare of 28 Soldiers. Some of my duties and responsibilities was to supervise the maintenance and utilization of seven (7) M31A1 Biological Detection Suites mounted on the back of seven (7) M1113 trucks, eight (8) M1097A2 trucks, seven (7) 15 - Kilowatt Generator sets, seven (7) M1102 trailers plus associated weapons and equipment in excess of 14 million dollars. I have analyzed and managed thirty (30) plus personnel files, ensuring accuracy, and preparing Enlisted Records Brief (ERB) for promotion potential and other human resources functions such as processing awards and pay inquiries. I have conducted project management, training, logistics support, maintenance, personnel management and recruiting with a 95% retention rate. I have coordinated general human resources actions ensuring soldiers 100% administrative combat readiness, coordinated and facilitated multiple training events ensuring soldiers 100% combat readiness, and managed the professional development of all Soldiers and Non-Commissioned Officers (NCO's) within the platoon. Show less I served as a team leader for a biological detection company. I was responsible for the supervision, combat training, morale, discipline, safety, health, and welfare of 7 Soldiers. Some of my duties and responsibilities was to supervise the maintenance and utilization of one (1) M31A1 Biological Detection Suite mounted on the back of one (1) M1113 truck, one(1) M1097A2 truck, one (1) 15 - Kilowatt Generator set, one (1) M1102 trailers plus associated weapons and equipment in excess of 1.5 million dollars. I have analyzed and managed seven (7) personnel files, ensuring accuracy, and preparing Enlisted Records Brief (ERB) for promotion potential and other human resources functions such as processing awards and pay inquiries. I have conducted project management, training, logistics support, maintenance, personnel management and recruiting with a 95% retention rate. I have coordinated general human resources actions ensuring soldiers 100% administrative combat readiness ensuring each Soldier knows and understands their benefits from education, legal, pay and allowance, travel, temporary duty (TDY), permanent change of station (PCS), and life insurance. I coordinated and facilitated multiple training events ensuring soldiers 100% combat readiness, and managed the professional development of all Soldiers and Non-Commissioned Officers (NCO's) within the squad. I designed, developed, and implemented a driver’s orientation and training course as the platoon’s master driver. Show less I served as a Squad Leader in both a Chemical Reconnaissance and Chemical Smoke platoons. I was responsible for training and maintaining squad proficiency on all collective and individual Soldier common tasks, Annual Physical Fitness Test (APFT), and assigned weapons systems to include mentoring, counseling, health, and welfare of six (6) Soldiers assigned to the squad. I was responsible for the operation, maintenance, and upkeep of two (2) M93A1 Nuclear, Biological, and Chemical Reconnaissance System (NBCRS) Fox Reconnaissance vehicles, and two M58 Smoke Generation systems to the highest standards of combat readiness of over a combined $10 million dollars of vehicles and associated equipment. I have conducted project management, training, logistics support, maintenance, personnel management and recruiting with a 95% retention rate. I have coordinated general human resources actions ensuring soldiers 100% administrative combat readiness ensuring each Soldier knows and understands their benefits from education, legal, pay and allowance, travel, temporary duty (TDY), permanent change of station (PCS), and life insurance. I coordinated and facilitated multiple training events ensuring soldiers 100% combat readiness, and managed the professional development of all Soldiers and Non-Commissioned Officers (NCO's) within the squad. I designed, developed, and implemented a driver’s orientation and training course as the platoon’s master driver. Show less I served as the Chemical, Biological, Radiological, and Nuclear (CBRN) Specialists in a communications network company. My duties and responsibilities was to plan, employ, and coordinate CBRN defense systems in support of joint and combined arms operations including CBRN reconnaissance systems, biological agent detection systems (BIDS), obscurant systems, CBRN decontamination systems, and other CBRN hazard detection and warning systems. In addition I was able to coordinate assets and efforts for weapons of mass destruction (WMD) force protection programs, CBRN defense support to civil authorities, CBRN vulnerability analysis, CBRN sensitive site assessment/exploitation, WMD elimination, technical escort operation, CBRN reconnaissance, and CBRN decontamination. I also served as the senior advisor to the Company commander for all CBRN related issues. Show less I joined the Army and went to basic training. As a Basic Training Soldier / Advanced Individual Training (AIT) Soldier / Initial Entry Trainee (IET) Soldier I trained on the following:Basic Tactical training Nuclear Biological and Chemical Defense Landmine Defenserappelling at the confidence towerArmy heritage and the Seven Army Core ValuesArmy Physical Fitness Test to help determine their physical aptitudeTactical Foot MarchBasic Rifle MarksmanshipEngagement Skills and Situational Training ExercisesField Training ExercisesConfidence Obstacle CourseTactical Foot MarchU.S. Weapons Training (.50 Caliber M2), (Hand Grenades), (M136 AT-4), (M240B Machine Gun), (M249 Machine Gun)Field Training Exercise 3Tactical Foot March 10KM and 15KMOperation of CBRN Decontamination, Defense, Detection and Monitoring EquipmentPreparation for CBRN defense Actions/ProceduresWear and use of protective equipmentHazardous Material Certification (at the awareness level)Exposure to toxic agents while wearing CBRN protective equipmentIntroduction to Biological WarfareChemical ReconnaissanceRadiological SurveyAs a CBRN Specialists, I was trained to plan, employ, and coordinate CBRN defense systems in support of joint and combined arms operations including CBRN reconnaissance systems, biological agent detection systems (BIDS), obscurant systems, CBRN decontamination systems, and other CBRN hazard detection and warning systems. In addition, I learned to coordinate assets and efforts for weapons of mass destruction (WMD) force protection programs, CBRN defense support to civil authorities, CBRN vulnerability analysis, CBRN sensitive site assessment/exploitation, WMD elimination, technical escort operation, CBRN reconnaissance, and CBRN decontamination. Show less

  • Brigade Operations Manager

    Dec 2012 - Oct 2014

  • CBRN Operations Program Manager/Training Operations Manager

    Nov 2010 - Dec 2012

  • Capabilities Developer/Technical Writer/Instructor/Project Manager

    May 2008 - Nov 2010

  • CBRN Consequence Managment Operations Supervisor

    Oct 2007 - May 2008

  • Anti-Terrorism/Force Protection Program/Project Manager

    Jul 2006 - Oct 2007

  • Operations Supervisor

    Jul 2005 - Aug 2006

  • Platoon Sergeant (Biological Detection)

    Nov 2004 - Jul 2005

  • Team Leader ( Biological Detection)

    Mar 2003 - Nov 2004

  • Chemical Reconnaissance Squad Leader

    Jul 1998 - Aug 2003

  • Chemical, Biological, Radiological, and Nuclear (CBRN) Specialist

    Nov 1994 - Jun 1998

  • Basic Trainee/Advanced Individual Trainee

    Jul 1994 - Nov 1994
• 

  MedSource International

  Sept 2014 - Feb 2017

  • Developed industry leading aluminum scoop stretcher able to lift 550 pounds, 200 pounds more than the industry standard device• Oversaw the development of transportation and immobility category by identifying potential products for first / emergency responder type equipment in accordance with customer needs• Cultivated and fostered good business relationships with internal and external stake holders and partners associated with current projects• Evaluated and identified possible solutions within different projects addressing and resolving issues facilitating conflict resolution with stakeholders• Managed all requests for proposal’s (RFP’s) and subsequent vendor evaluations benchmarking best solutions and practices for business needs• Built product roadmaps based on maximum revenue opportunities • Designed and commissioned market research that produced data used to set product direction Show less • Investigated and recovered over $30,000 of missing medical supply product inventory• Improved warehouse efficiency and order accuracy by more than 20% from 68% to a 95% rating• Established training, education, and logistics management program for a department of 15 personnel• Worked directly with all departments establishing new processes that ensured a smooth transition to the company's new ERP system• Supervised warehouse renovation projects keeping within scope and under budget restraints• Monitored product lifecycles tracking lot numbers and expiration dates; first in – first out• Wrote, implemented, executed, and enforced warehouse and safety standard operating procedures Show less

  • Transpportation and Mobility Product/Project Manager

    Jan 2016 - Feb 2017

  • Warehouse Manager

    Sept 2014 - Feb 2016
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  Oh My Universe #OMU, LLC.

  Oct 2017 - Nov 2021

  Business Owner / COO

  • Founded and co-developed an online/ecommerce clothing and accessories retail store• Initiated and implemented an online marketing strategy and campaign to gain interest of customers/consumers via social media outlets (Facebook, Twitter, Instagram, LinkedIn)• Constructed budgetary requirements for sales, advertising, and marketing campaigns• Designed original concepts of clothing print designs utilizing Adobe Photoshop and Adobe Illustrator• Dedicated and friendly customer service skills resolving the largest and smallest of issues Show less

• 

  VIPKID

  Feb 2018 - Aug 2018

  VIPKid English Teacher (Independent Contractor)

  • Taught English to Chinese students through a virtual classroom utilizing video conferencing, and online software platform technology• Configured local area network and wireless network ensuring a stable connection with little to no latency issues• Utilized touch physical response (TPR) techniques with the use of props assisting in the students overall learning process and experience

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  Minnesota Department of Military Affairs

  Apr 2018 - Nov 2021

  • Project manager successfully coordinated for the set up and implementation of two CISCO Expressway Core and Expressway Edge Audio/Visual communications servers ensuring state-wide and out of state video teleconferencing capabilities with the National Guard Bureau via IP and SIP protocols• Managed 11 Distance Learning Program (DLP) classrooms throughout the state establishing proper maintenance, and accountability procedures and deployment of DLP assets to include current imaging and security patches installed on all DLP computers• Provided customer support via ticketing system and troubleshooting network issues and conflicts interfering with computer, network, data/voice/video communications and improving upon operations and processes• Performed Active Directory Services administration and management towards the cleanup and routine maintenance and configuration• Recommended hardware and/or software solutions for short- and long-range goals for all lifecycle assets; Researched options available and implemented Show less • Maintained video telecommunications bridge application ensuring the proper security updates are installed • Configured all video Telecommunications end points before placing them on the network and ensuring connectivity with other endpoints internally and externally.• Maintained over 100 Distance Learning Program and computer lab computers ensuring proper connectivity as well as immaging/reimmaging, and deploying/redeploying new/current computers to each location as needed• Administer and maintain scientific or technical data bases for use by advanced technicalprofessionals by developing data collection forms, constructing and administering data bases,reviewing data for accuracy, precision and compliance with quality standards, documentingchanges and revisions to records.• Prepare reports from databases by extracting requested data, formatting data for use andinterpretation by others; may train others to access or extract data.• Maintain information systems software to meet department information managementrequirements by preparing automation plans, performing a variety of system and networkadministration duties such as backups, security, configuration, contracting for programmodification or redesign services, establishing and coordinating record retention schedules andparticipating in other information systems operations as assigned.• Schedule and assign workloads for unit operations so that customer needs are met by receivingcustomer requests, scheduling work and ensuring that deadlines are met, arranging forequipment testing, responding to complaints and taking action to resolve specific complaintsand problems. Show less

  • Minnesota State Program Administrator Technical Specialist Intermediate (Supervisor)

    Aug 2019 - Nov 2021

  • Minnesota State Program Administrator Technical Specialist

    Apr 2018 - Aug 2019
• 

  State of Minnesota

  Apr 2018 - Nov 2021

  State Program Administrator Intermediate
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  Kindeva Drug Delivery

  Nov 2021 - Oct 2022

  IT Analyst

  • Provided timely customer and technical support researching and repairing hardware, software, andnetwork related issues responding to an upwards of over 50 trouble tickets weekly utilizing Service Now• Performed Active Directory Services administration and management towards the cleanup and routine maintenance and configuration in Microsoft Active Directory and Azure Active Directory for Windows Operating Systems• Imaged, configured and set-up new hire laptops, desktops, and workstations ensuring successful user integration onto the company’s network utilizing Microsoft’s InTune platform• Created personnel and computer profiles within Microsoft Active Directory ensuring each have the appropriate organizational rights for their positions as well as create user groups adding them to the lab computer workstations for use• Hands on experience using Cisco Meraki network and Microsoft Azure products and services Show less

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  Accanto Health

  Nov 2022 - now

  Technical Analyst II

  • Proficiently managed Microsoft 365 environments, including configuration, deployment, and administration of Exchange Online, SharePoint Online, and OneDrive for Business• Demonstrated expertise in Microsoft Teams Admin Center management, ensuring smooth collaboration and communication across teams by configuring channels, policies, and security settings• Utilized Azure Active Directory for user management, group policies, and single sign-on (SSO) configurations to streamline access and authentication processes• Implemented and managed Windows 10 deployments and upgrades, ensuring compatibility and security compliance across enterprise environments• Deployed and configured Intune for mobile device management (MDM), maintaining device security, compliance, and application management for a mobile workforce• Administered Active Directory services, including user and group management, group policy implementation, and domain controller operations• Managed On-Prem and Outlook 365 Admin Centers, overseeing email configurations, mailbox migrations, and troubleshooting email delivery issues.• Proficiently supported Microsoft Office Suite applications, providing technical guidance and troubleshooting assistance to end-users• Utilized ServiceNow for incident management, change management, and asset tracking, ensuring IT service delivery aligns with business needs• Managed Census and Avatar systems, ensuring accurate data collection, reporting, and analysis to support organizational decision-making processes• Administered Open Options Fusion DNA for access control management, ensuring physical security compliance and system reliability• Configured and managed RingCentral Administrator for VoIP telephony solutions, including user provisioning, call routing configurations, and system troubleshooting• Provided support for UC Client and BCT soft phone systems, facilitating unified communications and enhancing remote collaboration capabilities Show less