Jackie Browne

Experience

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  STARR Restaurants

  Mar 2012 - Mar 2016

  Maitre D'

  Versatile professional with a dynamic role in overseeing front door operations for five critically-acclaimed restaurants. Expertise in managing VIP reservations and fostering strong relationships with public relations firms and luxury concierge services. Skilled in designing and optimizing OpenTable reservation availability to ensure seamless guest experiences. Proven track record of training and supervising front door staff to deliver exceptional customer service. Committed to providing a high-quality guest experience through attention to detail and personalized hospitality. Show less

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  Andaz Maui at Wailea Resort

  May 2017 - Jan 2021

  Rooms Control

  Dynamic hospitality professional experienced in providing comprehensive support across front office, spa, and valet operations. Proven ability to establish and foster relationships with leisure guests and villa owners, ensuring their utmost satisfaction. Skilled in managing reservations and optimizing guest room inventory to maximize occupancy rates. Adept at warmly greeting guests, facilitating smooth check-ins/outs, and delivering detailed information about resort amenities and services. Committed to delivering exceptional customer service and enhancing the overall guest experience. Show less