WILHELMINA PARKER

Experience

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  Providian Financial

  Jan 2000 - Jan 2002

  Organizational Development /Project Manager

  Held roles of increasing responsibility/complexity; progressing from Investor Relations assistant to Organizational development manager. Roles held included College Recruiting Manager, Providian Learning Institute Manager, Project Manager, Organizational Development manager. • Managed Providian Learning Institute for High Performers overseeing leadership development, selection, training/ coaching and program, classroom management, and rolled out advanced leadership development program(s) integrating Kirkpatrick’s “Level 4” (Return on Investment) • Led interventions to minimize turnover and increase employee engagement• Developed and implemented successful minority college recruiting program, increasing minority recruitment by 50% in 2001 Show less

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  SANKOFA SOLUTIONS INC.

  Jan 2003 - now

  OWNER/PRESIDENT

  Founded company providing Organizational Effectiveness/Development, Training and Learning, Human Resources and IT services to diverse clients. Functions included:• Assessment of client needs via appropriate diagnostic and evaluation tools• Development of client centered models, frameworks and solutions• Support client implementation of solutions for sustainable/long lasting change

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  HIV HEALTH SERVICES COUNCIL

  Jan 2005 - Nov 2005

  Training and Evaluation Manager

  Provided Training, Program Evaluation and orientation services for Ryan White HIV HSPC• Developed, implemented and managed recruitment, training and orientation of new members, evolving enhanced recruiting strategies for adequate representation of diverse populations within the HIV/AIDS community; establishing protocols to overcome barriers to full participation (translation services, accommodations etc.) • Managed development/execution of key agency projects such as agency cultural competence plan, member management retention metrics, systems for effective internal/external organizational communication, program evaluation and improvement tools resulting in increased Return On Investment• Provided staff Council support to Membership and Evaluation committees Show less

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  SHANTI

  Nov 2005 - Jul 2006

  Volunteer Services and Training Manager

  Managed Shanti Volunteer Services Program providing Volunteer Services to over 1800 clients living with HIV/AIDS and/or Breast Cancer; increasing volunteer pool by over 50% while managing staff/volunteers, contract obligations, client support deliverables, volunteer recruitment/ training, vendor/consultant management• Provided oversight/delivery of Volunteer Training including analysis, design, development, implementation and evaluation of all training and associated materials; revision of and design of new curricula; coaching and training of workshop facilitators/trainers, supervision of recruiting, selecting, scheduling, training, graduation and placement of trainees/volunteers • Developed and implemented marketing and outreach strategies to attract a diverse pool of volunteers, provide effective community education, expand visibility of programs and build effective collaborations for increased public giving• Executed diversity awareness interventions using a combination of experiential and didactic learning strategies to increase learner sensitivities towards pervasive, systemic socio-economic structures and awareness of impact(s) on equity• Provided coaching and mentoring to motivate and engage caregivers to reduce disparities, eliminate barriers and build empathic, non-judgmental, client centered, client care relationships by implementing protocols for morale enhancement, team building, and other retention/engagement strategies Show less

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  FRED FINCH YOUTH CENTER

  Jan 2006 - Jan 2009

  TRAINING MANAGER

  Designed, established, staffed and managed start up organizational Training Program for provision of clinically/ culturally relevant services for mental health/foster care organization with initial federal grant of $100k, expanding funding to $500k • Successfully led design and delivery of clinical, administrative, support, leadership, compliance/mandated, career development training needs of 350+ staff in California• Researched, established criteria for and provided supervision for completion of compliance, capacity building, employee development and strategic training initiatives• Led organizational systems change project for adoption of strategic organizational and clinical systems change initiatives, incorporating Evidence Based Practice (EBP) in organizational treatment modality of Universal Co-Occurring Disorders. This included engaging industry subject matter experts, planning, organizing and implementing one year project rollout plan; licensing and administration of associated survey/assessment tools and updating associated organizational data/documentation Show less

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  TREASURE ISLAND JOB CORPS

  Jan 2009 - Jan 2012

  BUSINESS AND COMMUNITY DIRECTOR

  Successfully directed community/public relations turnaround of Dept. of Labor federally funded jobs program, leading to enhanced national ranking (from No. 98 out of 124 to No. 1 out of 124) Functions included:• Leadership oversight and execution of functions of Workforce Development, Political Linkage and Education, Public and Community Relations • Implemented requirements of the WIA (Workforce Investment Act) with local Workforce Investment Boards (WIB’s), serving as Oakland WIB Youth Council chair while providing assistance to Workforce Investment Boards in developing state plans• Directed establishment, coordination, documentation and management of Community, Academic and Industry Relations Council(s) for planning and policy development• Researched, documented and established mechanisms to expand employment opportunities for Job Corps students, utilizing knowledge of job markets and other auxiliary state and federal employment development functions Show less

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  Post 198 Veteran Services Inc.

  Jun 2012 - Dec 2013

  Chief Operating Officer

  Supported coordination/startup of operational functions of 501 c 3 Veteran Services organization with goals to stimulate entrepreneurial business, home ownership and job attainment. Accomplishments/tasks include:• Directing operations of all essential functions for business success including Human Resources/Organizational/leadership development, fundraising, business programming, partnership development, budgeting and finance• Research, design and drafting of all documentation related to program inception and structure within appropriate guidelines• Investor and partnership cultivation, successfully building a major funding partnership with U.S Bank• Building collaborative relationships with state, local, federal stakeholders, employment partners and financial institutions/bank resources • Facilitating internal/external communication while implementing education and outreach goals for local, state, national and federal stakeholders Show less

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  Human Services Agency- City and County of San Francisco

  Mar 2014 - Dec 2014

  Employment & Training Specialist III (Workforce Development Division) City & County of San Francisco

  Performed specialized Workforce Development functions in a variety of technical areas of expertise while serving as a resource to staff and clients in City and County of San Francisco Workforce Development Human Services Agency Employment & Training programs. Expectations included engaging employers to participate in the City and County’s Wage Subsidy programs and ensuring compliance with state, federal employment, labor laws and governmental compliance requirements while providing executive level Human Resource guidance, support and supervisory oversight for 50+ San Francisco employers in oversight portfolio. Accomplishments included: • Built 50+ successful employer partnerships leading to a wide variety of jobs/careers for HSA (Human Services Agency) clients and job seekers in a variety of sectors such as engineering, childcare, Construction, Health Care and Hospitality. • Assessed organizational clients’ basic HR infrastructural needs, performing basic gap analysis and risk assessment, and worked with organizational leadership to implement strategies for loss mitigation/risk reduction then utilizing and recommending innovative/appropriate city funded programs and strategies to supplement client organizations’ recruiting, retention, human capital and employee engagement needs with intent to build jobs for qualified HSA clients. • Built relationships with executive leadership in client organizations, providing support regarding appropriate personnel practices, employee relations, retention best practices, HR policies, programs, processes, and guidelines, policy and employment laws to ensure positive outcomes and ensure adherence to SF City and County employment Wage Subsidy guidelines. Show less

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  City of Berkeley

  May 2015 - now

  Training Officer

  Manage Training and Organizational DevelopmentDetermine the competencies City staff must possess to effectively fulfill the City's mission and goalsProvide training and development opportunities, which are specifically targeted to building the required competencies in a wide variety of subject areasWork closely with City management and Supervisory staff to develop self-sufficiency in areas of employee orientation and effectively communicating the goals of the organizationDevelop outside resources and funding sources to expand city training capabilityProvide opportunity for employees to receive information to enhance their well being through various learning experiencesPlan and develop automated and video programs for a variety of presentations, including general orientation program for new hires and for other instructional usesPlan, organize direct and evaluate the work of assigned support staffDevelop and monitor the annual employee development budgetEvaluate the effectiveness of employee development and technical training programs, which are administered by individual departments; assists non-trainers in preparing presentations in specific program areasAssist intact work groups to solve problems, model an effective service ethic, increase work group adhesion; develop more effective communications, develop a greater ability to work in teams as need, to enable business units within the city to be effective for City customers and rewarding for City employeesEvaluate outside contractors and vendor-supplied materials, and administers trainer contractsConduct varied analytical studies, prepare reports, correspondence and a variety of written materialsMonitor development in the human resources and employee development fields, evaluate their impact on City activities, and recommends policy and procedural improvements, maintaining accurate records and filesIdentify and recommend effective and innovative employee recognition tools Show less