Rakesh Chandarana

Experience

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  Bajaj Allianz General Insurance

  Aug 2007 - Dec 2009

  Jr. Exe - Renewal Sales & Admin

  ANALYTICS | PROCESS LEAD | DATA MANAGEMENT• Managing team of 16+ contractors for data upload & renewal notification generation for general insurance business• Determining the policy renewal price based on IDV, Type of Insurance, NCB and discount offered• Generating the reports for policy renewal ratios• Generating reports for the sales executive's performance • Managing special R&R programsKEY ACHIEVEMENTS• Automated data cleansing and upload process, automated renewal price generation process. Show less

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  Capita

  Dec 2009 - Aug 2011

  Sr. Executive Program Analysis

  ANALYTICS | PROCESS LEAD | DATA MANAGEMENT• Collecting data from various sources which include various underwriters like Allianz, Generali, Xchanging etc. & various system based applications like Eurosys, Oscar, GIS, Business Intelligence, Crystal Report Oracle etc.• Creating various Weekly, Monthly, Quarterly & Yearly reports based on client’s needs. Various Reports may include Triangulation, Deductible Analysis, Claim Ratios etc.• Internal QC for the team of 5.• Helping & Handling Team in the absence of team managers• Helping team managers of other departments in PMS (Performance Management System) Reports.• Automating the manual frequent reports.• Training new hires on process and policiesKEY ACHIEVEMENTS• Was able to win trust, appreciation and awards from stakeholders, mangers and team members• Was able to implement multiple process improvement ideas successfully which resulted in better management of resources and win new business.• Designed Automated QC process for all the reports created by team members Show less

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  Mphasis

  Aug 2011 - Apr 2014

  Analyst - HR Shared Services

  TEAM LEAD | PROJECT MANAGEMENT | PROCESS DESIGN| EMPLOYEE ENGAGEMENT • Managing team of two contractual employees to enable tools support, vendor management and management information system• Interacting with global HR team for implementing new processes, process changes, automatons and policy changes.• Maintain Global record keeping in electronic from to provide logical and up-to-date storage of information that can be easily accessed by the HR/Operation team.• Transform data and information into knowledge, insight and foresight that helps in strategy creation and decision making.• Preparing Agenda for leadership meetings. Scheduling Leadership meeting as per requirement or as requested. Creating MOM & Publishing the same to the entire department.• Highlighting areas of concern/improvement & suggesting the action required. Creating cause & effect analysis for any new implementation. • Suggesting the new ideas for process improvement & also analyzing its effect on current process. Lead process improvements project acting as a coordinator between business and IT.KEY ACHIEVEMENTS• I was able to transform the work I have started as an individual to an entire department, creating job opportunities for individuals.• With improved reporting functionality was able to create competitive environment resulted in reduced average hiring time from 97 days to 46 days.• With the improved referral and vendor management process was able to reduce the cost per hire from $ 1046 (FTEs non BPO) to less than $ 650. For BPO it was reduced $ 450.• Was able to obtain my colleagues, team members and Mphasis leaderships team’s trust to be the most reliable MIS professional. Show less

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  Symantec

  Apr 2014 - Jun 2020

  Sales Operations Manager

  Operations ManagementContinues Process ImprovementAnalyticsAutomation

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  BMC Software

  Aug 2020 - Aug 2023

  • Senior Manager Sales Operations- Analytics, Deal Desk, Field Comp & Partner Support

    May 2022 - Aug 2023

  • Manager Sales Operations- Analytics, Deal Desk, Field Comp & Partner Support

    Aug 2020 - Apr 2022
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  Microsoft

  Aug 2023 - now

  Business Manager(Scale Operations)