Nathan Vaissaire

Experience

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  Partner in Pet Food (PPF)

  Jun 2007 - Jan 2015

  Allround Employee

  *. Industrial cleaner and preventive machine maintenance technician for a factory that produces all kinds of wet dog- and cat food in a can for retailers in Europe;* Production- and warehouse worker (helper);* Administrative- and laboratory worker (helper);* Forklift- and platform driver;* Microsoft Windows and Office support/troubleshooting.

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  Abacus B.V.

  Nov 2010 - Feb 2011

  Employee Technical Services

  *. (Graduation traineeship) Implementation of GFI MAX Remote Management: the software was a solution for remote management, monitoring, antivirus and back-up on IT assets.* Installation, (DOA) testing, troubleshooting and maintenance on POS systems;* Updating of installation images for POS systems;* Microsoft Windows and Office support/troubleshooting.

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  Stamicarbon

  Sept 2013 - Feb 2014

  IT Trainee

  *. (Graduation traineeship) Implementation of BAIT-architecture and improving several process flows: BAIT stands for Business, Application, Information and Technology, it is a visualization of all business process flows linked with the complete ICT infrastructure in a company. This method is founded by myself and is a mix of several ICT architecture theories.* Microsoft Windows and Office support/troubleshooting.

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  Geek Squad

  Jan 2015 - Feb 2015

  Counter Intelligence Agent

  *. Troubleshoot and update smartphones, tablets and other SMART devices for retail customers;* Provide information to customers regarding their SMART devices;* Fully handle warranty cases;* Sell SMART devices and insurance packages.

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  Qurentis B.V.

  Jun 2015 - May 2017

  Team Leader Supportdesk

  *. Supervise the supportdesk delivering remote support on the software packages Qurentis and Collabris, for Dutch healthcare institutes.* Provide first- and second line technical application support via phone and email;* Collaborate with the customers and/or external IT engineers during major changes and maintenance;* Test new versions of the software packages prior release;* Report field experiences to management and improvement suggestions;* Microsoft Windows and Office support/troubleshooting;* Emergency Response Officer (Bedrijfshulpverlener). Show less

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  Stichting Regionale Gezondheidsdienst Suriname (RGD)

  Nov 2017 - May 2018

  Service Officer

  *. Implementation of digital equipment, network- and power cabling for all policlinics and headquarter in Suriname (with the exception of policlinics in Paramaribo Center);* Provide full on-site support on all hardware, software, network and communication related topics;* VoIP, clocking system, surveillance camera, network (receipt)printing and Accountview support;* Write and update instructions manual for team;* Create and update the installation images of desktops and laptops;* Microsoft Windows, Server and Office support/troubleshooting. Show less

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  Integrated Computer Services N.V.

  Jun 2018 - Aug 2021

  System Support Supervisor

  *. Supervise the System Support department delivering IT and printing solutions and services for businesses in Suriname;* Quality Officer and member product development;* Plan daily, project and contractual activities;* Handle warranty cases and create SLA's;* Installation, (DOA) testing, troubleshooting and maintenance on customers IT assets;* Collaborate and support the Systems Engineering department during major projects;* On-site visits to customers for support/troubleshoot/sales of hardware, software and services;* Create and update of installation images of desktops and laptops;* Report field experiences to management and suggest improvements;* Microsoft Windows, Server and Office support/troubleshooting;* Emergency Response Officer (Bedrijfshulpverlener). Show less

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  Alembo

  Sept 2021 - Nov 2024

  Quality Engineer

  *. Responsible for ISO 27001 and ISO 9001 certification, improvement and control for a Business Process Outsourcing company in Suriname with customers mostly from Europe;* Lead implementer ISO 27001 and Local Chief Information Security Officer, working General Data Protection Regulation compliant;* Improve the overall quality of the organization, in particular the information security via e.g.: risk and information analyses, analyzing and adjusting policies and processes, document control and standardization;* Improve the IT DevOps processes by applying Agile and ITIL4 best practices;* Quality control on minor and major IT changes and IT projects;* Develop and facilitate IT trainings;* Fully assist team ICT Operations when in need;* Microsoft Windows, Server and Office support/troubleshooting;* Internship mentor. Show less

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  Teleperformance

  Nov 2024 - now

  Information Security Specialist