Experience

• 

  Computershare us

  Jan 2009 - Oct 2013

  Customer service representative

  • Handled a high influx of inbound and outbound calls in a professional manner• Assisting shareholders vote on specific proposals approved by the Securities and Exchange Commission (i.e. company merger, reorganizations, board of directors, etc )• Record votes accurately at an acceptable speed• Good communication skills and interaction with clients

• 

  Sodexo

  Nov 2013 - Oct 2021

  • Assists the manager with daily operation of the call center • Ensures employees have appropriate training and other resources to perform their jobs• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner • Conduct weekly huddles/meetings discussing reports and any issues in the call center • Maintain office supplies/equipment and scheduling maintenance as necessary • Handle and process approximately 80 to 100 food calls per day.• Respond to environmental service requests and assign to designated employee• Perform quality calls and food surveys to the appropriate personnel • Work closely with diet technicians and nutritionists to ensure patients are receiving quality care and service

  • General Manager

    Jul 2019 - Oct 2021

  • Service Response Center Supervisor

    Oct 2016 - Jul 2019

  • Service Response Center Lead

    Mar 2015 - Oct 2016

  • Service Response Center Representative

    Nov 2013 - Mar 2015
• 

  Brockton public schools

  Nov 2021 - Jun 2022

  Teacher assistant
• 

  The brockton public schools

  Sept 2022 - Jun 2023

  Bilingual teacher