
Timeline
About me
Care Specialists
Education

Accounting & banking institution
1995 - 2000Associate's degree accounting
Experience

99 cent stores
Jun 2003 - Sept 2011General store manager• In charge of hiring, training all employees• Performed employee evaluations• Managed store’s inventory • Accountable for customer relationships with management• Ensured customer satisfaction and retention• Developed and implemented key marketing strategies

Chicago ort technical institute
Oct 2011 - May 2017• Advise and manage relationships with 150+ international students to ensure long term success and overall customer satisfaction for key stakeholders• Communicate and act as the main point of contact for all international students, including but not limited to orientation/onboarding, enrollment issues (drops, extensions, referrals, etc.), timeline management, and compliance • Design and implement student information seminars to help ensure students are progressing academically, while maintain visa status • Developed, planed, and led incoming student orientations/onboarding, while providing continuous updates and support through emails, newsletters, and one-on-one meetings• Responsible for international student admissions, processing necessary documents, and maintaining SEVIS records for initial, transfer and change of status students Show less
International Student Advisor
Aug 2015 - May 2017Administrative Assistant
Oct 2011 - Aug 2015

The hurvis group, llc
Feb 2018 - Oct 2018Staff accountant
Swift prepaid solutions
Jan 2019 - May 2019Csr
State of arizona
Feb 2020 - Aug 2020Pse
Oscar health
Aug 2020 - nowConcierge Expert
Jul 2021 - nowCare Guide
Aug 2020 - Jul 2021
Licenses & Certifications
- View certificate

Learning excel online (office 365)
LinkedinMar 2020 - View certificate

Comptia a+ (220-901) cert prep: 2 core hardware
LinkedinMar 2020 - View certificate

Ken blanchard on servant leadership
LinkedinMay 2020 - View certificate

Help yourself: tech tips
LinkedinMar 2020 - View certificate

Comptia a+ (220-1001) cert prep 6: physical networking
LinkedinJun 2020 - View certificate

Customer service: call control strategies
LinkedinMar 2020 - View certificate

Comptia a+ (220-901) cert prep: 3 peripherals and building a pc
LinkedinMay 2020 - View certificate

Behavioral science insights on how to have a great day, every day
LinkedinMay 2020 - View certificate

Accounting foundations: bookkeeping
LinkedinMay 2020 - View certificate

Stop stressing and keep moving forward
LinkedinMay 2020 - View certificate

Comptia a+ (220-1001) cert prep 4: storage and peripherals
LinkedinMay 2020 - View certificate

Comptia a+ (220-1001): cert prep 2 microprocessing and ram
LinkedinMay 2020 - View certificate

Building self-confidence
LinkedinMay 2020 - View certificate

Comptia a+ (220-1001) cert prep 7: understanding networking
LinkedinJun 2020 - View certificate

Excel essential training (office 365)
LinkedinMay 2020 - View certificate

Setting up a pmo
LinkedinMar 2020 - View certificate

Comptia a+ (220-1001) cert prep 5: display technologies
LinkedinMay 2020 - View certificate

Human resources: managing employee problems
LinkedinMay 2020 - View certificate

Comptia a+ (220-1001): cert prep 3 core hardware
LinkedinMay 2020 - View certificate

Comptia a+ (220-1001) cert prep 1: the basics
LinkedinMay 2020 - View certificate

Empathy for customer service professionals
LinkedinMar 2020 - View certificate

Learning data analytics
LinkedinApr 2020 - View certificate

Hr as a business partner
LinkedinMay 2020 - View certificate

Critical thinking
LinkedinMar 2020 - View certificate

Microsoft teams essential training
LinkedinMar 2020 - View certificate

Comptia a+ (220-901) cert prep: 1 core processing
LinkedinMar 2020 - View certificate

Learning salesforce
LinkedinMar 2020 - View certificate

Developing your emotional intelligence
LinkedinMar 2020 - View certificate

Strategic thinking
LinkedinMar 2020 - View certificate

Journey mapping: case study in action
LinkedinMar 2020 - View certificate

Customer service foundations
LinkedinMar 2020
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