Alfred Ryter

Experience

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  Pidas

  Dec 1999 - Feb 2005

  2nd Level Support

  📌 Key Responsibilities:- On-Site Support for Novartis Basel- Supporting Microsoft Office, Windows XP & enterprise applications- Troubleshooting and user training for IT systems🏆 Achievements:✅ Increased First-Time-Fix Rate through better documentation & training✅ Optimized support processes through structured troubleshooting

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  IMS Health

  Feb 2005 - Feb 2010

  Senior System Engineer

  📌 Key Responsibilities:- Regional & Global 3rd Level Support for Novartis- Windows Server Administration & ITIL processes- Incident & Problem Management for global IT infrastructures🏆 Achievements:✅ Developed and managed a global support model for Novartis✅ Improved ITIL processes through automated ticket processing

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  Novartis

  Feb 2010 - Apr 2024

  📌 Key Responsibilities:- 1E Tachyon Automation & Endpoint Troubleshooting: Deployment and management in a global enterprise environment- Security Baseline Implementation for Windows Clients, including compliance monitoring- Development and maintenance of Microsoft Deployment Toolkit (MDT) images- Automation & scripting for Self-Remediation & End-User Self-Service- Setup and administration of virtual client systems (VMware, HyperV, VirtualBox)- Microsoft Azure Autopilot Enrollment & Cloud Management🏆 Achievements:✅ Successfully implemented 1E Tachyon at Novartis✅ Developed custom automation scripts to accelerate security patching and client optimization✅ Reduced IT support requests through End-User Self-Remediation Show less

  • Specialist Platform Services - Windows Engineering

    Dec 2015 - Apr 2024

  • Service Manager Workplace Integration Services

    Feb 2010 - Nov 2015
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  Microtom ag

  Jun 2024 - now

  System Engineer

  📌 Key Responsibilities:- Developing and implementing security and automation solutions within Azure and InTune- Optimizing existing IT processes and introducing new technologies- Endpoint Management & Security Patching for small and medium IT environments🏆 Successfully implemented Microsoft Entra ID Privileged Identity Management (PIM) for enhanced security and compliance.✅ Reduced standing privileged accounts by 80%, minimizing security risks and insider threats.✅ Enabled Just-In-Time (JIT) access, ensuring temporary, auditable admin rights instead of permanent elevated permissions.✅ Integrated automated approval workflows, streamlining privileged access requests and improving compliance with security policies.✅ Enhanced auditability and reporting, ensuring full visibility into privileged role assignments for IT security teams and auditors. Show less