Qaqamba Tokwe

Experience

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  SAB- Bugged Out Promotion

  Mar 2012 - Nov 2014

  Promoter

  ● Product Promotion- Actively promoting and demonstrating beverages to consumers in a professional and engaging manner.● Event Activation- Setting up promotional booths and displays at events and tastings, to attract consumers' attention and drive product sampling.● Customer Engagement- Interacting with consumers to educate them about the featured products, answer their questions, and provide recommendations based on their preferences.● Sales Generation- Encouraging consumers to purchase the promoted products by highlighting their features, benefits, and promotional offers.● Brand Ambassadorship- Representing the brand in a positive and professional manner, embodying its values.● Data Collection- Gathering consumer feedback.● Reporting: Providing regular reports on promotional activities, consumer interactions, and sales performance to the management team. Show less

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  Amazon

  Jun 2016 - Oct 2018

  Customer Service Associate

  ● Responding to incoming customer complaints and queries and providing relevant solutions ● Offering information about products and services ● Taking orders, calculating charges, and processing billing and payments ● Reviewing online customer accounts ● Handling of product returns and escalating cases ● Assisting with improvement of client service operations ● Capturing the details of customer contacts and actions taken ● Reviewing and updating standard responses use customer solutions Show less

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  SweepSouth

  Apr 2019 - now

  Recruitment and Operations Specialist

  Process Management● Recruitment Assisting in the administrative tasks associated with the recruitment and planning of onboarding sessions (e.g. SMS invitations, venue prep, etc.) ● Onboarding Involvement in ‘Onboarding Days’ where we welcome potential supply in an effort to ‘pass’ them and onboard them onto the platform (app training) Facilitating fingerprint/criminal checks Professional reference calls to vet candidates’ experience Profile creation and data capturing:- Information is correctly captured on all active worker profiles- No missing information on active worker profiles- Efficient capturing of data and worker activations ● Maintenance Profile Management- Ensuring profile requests from SweepStars are being actioned timeously and accurately- Ensuring that this Zendesk box is cleared daily Communication and Support- Responding in a timeous and efficient manner via WhatsApp and telephone calls to SweepStar queries- Assisting in adding/removing SweepStars from the SweepStar WhatsApp groups, maintaining these groups- Ensuring all AM slack channels are cleared daily ● Logistics (Morning and Evening)Ensuring that, at all times, all bookings are ‘filled’ and that we have sufficient supply to delight all customers who have scheduled bookings via the platform Show less