Mark Hesser

Experience

• 

  McDonald's

  Apr 2013 - now

  As an OTP Pro, I oversee the organization's technology, ensuring smooth operations. I excel in installing, troubleshooting, and imaging all devices and possess a strong knack for coordinating technology upgrades and new equipment installations. Documenting restaurant visits and effectively communicating solutions to area supervisors is second nature to me. Proactively monitoring restaurant operations is part of my routine, guaranteeing maximum efficiency. Additionally, I specialize in creating automations to improve workflows and reduce the need for support calls, streamlining operations across the board. Show less All the same responsibilities as a Certified Swing Manager.Responsible for maintaining and troubleshooting technology within the restaurants. Install and troubleshoot POS hardware, Kitchen Video Systems, Card Readers, and Peripherals.Install and troubleshoot network infrastructure, including cable management.Report all technology related issues to the help desk for further analysis.Assist Certified Technicians and Vendors with other technology based issues in the restaurant.Communicate technology related changes to the management team and crew. Show less Responsible for ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized. This includes washing dishes and cooking equipment, cleaning floors, sanitizing countertops and cutting boards, and maintaining all areas to health code standards.Serving customers in a timely manner. Ringing in orders on a POS System.Working within a team setting to meet goals during a shift.Following the company’s security and safety procedures.Arriving for the start of their shift on time and staying until all duties are complete. Show less

  • Operations Technology Professional (OTP Pro)

    May 2021 - now

  • Operations Technology Person Level 2 (OTP 2)

    Jan 2020 - May 2021

  • Certified Swing Manager

    Oct 2019 - Jan 2020

  • Crew Trainer

    Dec 2018 - Oct 2019

  • Crew Member

    Apr 2013 - Dec 2018